Security Operations Center (SOC) Advisor - Dell SecureWorks
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost & Sullivan’s North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.
A Security Center Operations (SOC) Advisor works directly with the global client base from Dell SecureWorks SOC answering inbound phone calls and client emails. A SOC Advisor prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. This position provides intermediate to advanced level troubleshooting support to our customer base for devices managed and monitored by Dell SecureWorks. Applicants must possess attention to detail, excellent analytical and troubleshooting skills and great customer service abilities.
The Dell SecureWorks Security Operations Center is a technical team based environment. If you thrive in a group setting, enjoy facing new and exciting challenges, love solving customer problems, and have an inclination for all things technical, this might be the role for you.
-Interpret and implement customer change requests on managed security device platforms, primarily firewalls and IDS/IDP devices
-Meet service level agreements related to device change implementation
-Remotely access and manage devices at various global customer locations from a security operations center
-Work a shift-based schedule in a security operations environment which may include working one weekend day (Shifts are typically Sun-Thurs or Tues-Sat)
-Answer and authenticate inbound calls and emails from technical clients (Network Administrators/Application Owners), create tickets for all assigned work, and address client requests and issues
-Support activating new client accounts through the provisioning/installation of firewalls or IDS/IDP devices depending on your platform expertise
-Handle escalations from first level technicians and provide basic mentoring to newer employees
-Manage or directly work on projects, assignments, or initiatives assigned by management
-Participate in regular classroom, small group, or one on one training related to technologies and platforms supported by Dell SecureWorks or specific operational processes and procedures
-6-8 years or more of relevant experience or equivalent combination of education and work experience: undergraduate degree and 4-6 years of relevant experience; or graduate degree and 2-4 years of relevant experience.
-Hands-on experience with one or more of the following firewall platforms or technologies:
CheckPoint, Cisco ASA/PIX, Juniper/Netscreen, SonicWall, Palo Alto, IP Filter or iptables
-Exceptional attention to detail especially related to the creation and modification of device configurations
-Fundamental understanding of basic network principles related to TCP/IP
-Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
-Technical aptitude and interest related to networking, Internet, and computer technologies
o Dedication to client service
o Passion for learning and growing technical abilities
o Well-spoken and articulate, confidence in explaining technical matters
o Ability to communicate technical details in a clear, understandable manner
As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
-One or more vendor certifications for enterprise level security platforms such as: CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW, CCNA
-Non-vendor specific certifications such as Linux+, Security+, CISSP, Network+ or
SANS/GIAC Certifications (GCFW, GCIA, and GCIH)
-Intermediate to advanced level of Linux experience including system administration and CLI
-Familiarity with basic scripting or programming such as: PERL, BASH, MySQL, PHP
-Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces
-Ability to read and interpret network diagrams primarily through Microsoft Visio
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
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