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Network Security Advisor Dell Secureworks Atlanta, GA

Dell SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.
 
Position Summary Working in a Security Operations Center, a Device Management Engineer answers inbound phone calls, addresses client emails, and prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. Additionally, this position also provides intermediate to advanced level troubleshooting support for all devices managed and monitored by the Device Management Team. All work is tracked via a ticket based CRM system.
 
Applicants must demonstrate exceptional attention to detail, possess excellent analytical and troubleshooting skills, and be capable of maintaining high levels of client satisfaction. Essential Duties & Responsibilities • Responsible for making intermediate to advanced device configuration changes and working with clients troubleshooting network and security related issues • Meet service level agreements related to device change processing • Remotely access managed devices via in-band and out of band • Work within a 7x24 shift-scheduled security operations environment • Responsible for answering inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address a client request or issue • Support activating new client accounts through the provisioning/installation of firewalls (primarily Checkpoint, Juniper, and Cisco), IDS/IDP devices (primarily ISS, SourceFire, Cisco), out-of-band access terminal servers, Qualys scanners, and SecureWork's own proprietary devices • Handle escalations from first level technicians and provide basic mentoring to newer employees • Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management Additional Responsibilities • Perform other essential duties as assigned.
 
Knowledge, Skills, & Abilities • Intermediate to advanced level of Linux experience including system administration and CLI • Generally familiar with basic scripting/programming: Examples such as: PERL, BASH, MySQL • A proven ability to independently support and manage client Firewalls, Intrusion Detection security devices , and other security related platforms • Dedication to client service and passion for learning and security • Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces • Well spoken and articulate containing an attention to detail with excellent writing abilities. • Must be able to communicate technical details in a clear, understandable manner • Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues • Retaining ownership of escalated issues and work to resolution • Ability to read and interpret network diagrams
 
Education & Experience • Bachelors degree in a systems administration, networking, or technical field such as computer science or engineering, or equivalent work experience • 2+ years experience with Firewall technology such as CheckPoint, Cisco, Juniper, or Imperva • SANS/GIAC Certifications (GCFW, GCIA, and GCIH) a significant plus • Must possess current certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW
 

Knowledge, Skills, & Abilities • Intermediate to advanced level of Linux experience including system administration and CLI • Generally familiar with basic scripting/programming: Examples such as: PERL, BASH, MySQL • A proven ability to independently support and manage client Firewalls, Intrusion Detection security devices , and other security related platforms • Dedication to client service and passion for learning and security • Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces • Well spoken and articulate containing an attention to detail with excellent writing abilities. • Must be able to communicate technical details in a clear, understandable manner • Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues • Retaining ownership of escalated issues and work to resolution • Ability to read and interpret network diagrams Education & Experience • Bachelors degree in a systems administration, networking, or technical field such as computer science or engineering, or equivalent work experience • 2+ years experience with Firewall technology such as CheckPoint, Cisco, Juniper, or Imperva • SANS/GIAC Certifications (GCFW, GCIA, and GCIH) a significant plus • Must possess current certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW
 
 



Job Requisition Number: 11001V1T

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