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Sales Operations Specialist Dell SecureWorks Atlanta, GA
Dell SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, Dell SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.
POSITION SUMMARY
The SecureWorks Sales Support Specialist role is a Mid-level role within the SecureWorks Sales Operations Team. Sales Support Specialist responsibilities include collecting, preparing and assisting with the importing of prospect data into our CRM system. Creating reports and editing data within the CRM system. SecureWorks Sales Support Specialists are expected to be capable of managing tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency.
Preferred Technical Experience:
- Knowledge of Relational Database including structure, data normalization, data formatting
- High level Excel including formulas, graphs, pivots, macros, and light VBA
- Advanced reporting abilities
- Familiar with Microsoft Outlook, Word, CRM software.
Essential Duties & Responsibilities
- Create, and Edit and distribute KPI Reports for the various Sales Teams.
- Adhoc reporting and editing
- Convert prospect data into a useful common format.
- Cleanse incoming prospect data of duplicates and invalid data as needed.
- Perform regular scans on CRM data and ensure data quality is maintained.
- Work with team to identify data integrity issues.
- Assist sales team with creating target reports.
- Support the sales team with data verification requests
- Work with outside vendors to ensure company goals and values are met
- Work with Sales, Marketing and others to support sales team initiatives
Additional Responsibilities
· Perform other essential duties as assigned
Knowledge, Skills, & Abilities
- High energy level, comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized.
- Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.
- Strong analytical and problem solving skills.
- Strong written and verbal communications skills.
- Experience with Excel formulas, macros and SQL
- Team player with strong work ethic and eagerness to learn
- Knowledge of other PC software programs including Microsoft Office
- Knowledge of Salesforce preferred
Education and Experience:
- Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required
- At least 2 years of work history
"MOAM1"
"CBAM1"
Job Requisition Number: 120004LX
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