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Sales Operations Advisor Dell SecureWorks Atlanta, GA

Dell SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, Dell SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.
 
 
Position Summary
The Sales Operations role is to increase sales force productivity by conducting sales proposal creation, due diligence and order entry processes for the Sales Team.  The Sales Operations role also collaborates with other business groups within the organization and navigates the internal requirements to deliver sales ready proposals for client delivery.  This role requires good operational efficiency with Salesforce.com, high-level security service understanding and effective, professional communication skills with Executive Management and Sales.  
Essential Duties & Responsibilities
- Maintain Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives.
- Confirm/pull accurate data from accounting and operational systems to ensure accurate proposal creation matching active client services.
- Identify, address and enable successful resolution of billing/invoicing errors in collaboration with accounting/billing and client.
- Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval requirements
- Identify and process correct order entry types when appropriate.
- Project manage pricing approvals, non-standard service requests and non-standard contract approvals.
- Maintain a thorough working knowledge of all services and industry trends.
- Analyze and develop recommendations for improving Sales Operational effectiveness including the use of Salesforce.com.
- Develop resolutions to complex problems that require frequent use of creativity
- Use clear thinking and judgment within broadly defined policies and procedures.
- Provide training to Sales on contract and sales order processing requirements.
- Prepare special reports and/or analyses as needed
Additional Responsibilities
- Perform other essential duties as assigned

Knowledge, Skills, & Abilities
- Excellent written and verbal communication skills
- Strong problem solving skills, analytical capabilities and collaboration skills.
- Strong PC skills along with an in-depth knowledge of process flows within a fully integrated CRM system.
- Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult corporate situations.
- High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
- Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
- Good reasoning abilities
- Good communication skills.
- Resourceful and well organized.
- Ability to establish credibility and be decisive.
- Service oriented, but assertive and persuasive
Education and Experience:
- Bachelor's Degree in Finance/Accounting/Marketing or related field.
- Preferred 5+ years’ experience working with Salesforce.com or related systems in a similar role.
- Experience working with Finance, Legal and Accounting processes
- Proven track record of high performance in a high growth, continually changing environment.
 
"MOAM1"
"CBAM1"


Job Requisition Number: 120004LZ

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