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Inside Sales Representative Small Business Dell Canada

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Job Description
Location: North York, ON, Canada

Bilingual Inside Sales Representative – Toronto, ON
 
The Inside Sales Representative (ISR) is primarily responsible for selling Dell Products, such as a computer system or mobile technology. Customers may inquire into pricing, products or could have an issue that requires resolution The ISR will strive to help the customer by providing a great customer experience with the goal of making a sale on every call. This role is a queue based role with primary focus on taking inbound phone calls from Small Business clients. The emphasis is on qualifying opportunities and bringing in technology and account specialists for qualified leads. Technology sales experience is considered an asset. 
 
Role Responsibilities
- Responsible for learning and selling a full range of Dell technology, products and services including desktops, laptops, printers, and software
- Sell to the customer primarily through inbound phone inquiries as well as through outbound calls
 - Responsible for taking roughly 10 inbound calls a day and out-bounding 5-6X your inbound calls. Please note: Not every call is a sale, but it is your job to turn every call into a sale
- Provide exceptional customer service to every customer by following a call model that will be used on every call
- Follow up on email daily, checking online promotions and using internal sales tools while simultaneously being on a call with a customer
- Attend regular training sessions to learn and retain product knowledge and information on new policies and procedures
- Responsible for meeting monthly revenue quotas and profitability metrics
- Adhere to scheduled shift start times and arrive on time as this dictates how call volume will be managed
- Transactional queue focus with an extra focus on working on territories of clients to acquire, re-acquire and retain existing clients

Requirements
- 2-4 years of relevant experience, preferably within a sales environment
- Superior communications skills; Bilingualism in French and English
- Commission-based sales experience
- Proven prospecting/cold-calling experience
- Ability to cooperate and collaborate with colleagues, cross functionally, to support the sales process
- Demonstrated good judgment in analyzing information to make routine decisions
- Able to explain technical, industry, and market facts to position Dell as a competitive solution
- Results-driven, goal-oriented and proactive
 
Preferences
Associates degree, technical college or some college course work

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Job ID: 14000VOQ
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