- Call Routing and Scheduling Senior Analyst (Workforce Planner) - Casablanca, CENTER
- Description: Job summary To provide a central control and co-ordination for the operational areas within the specified region ensuring that the operational activity is planned and controlled centrally on behalf of the area, liaising closely with the Call Center Operations team on a daily basis.Working within the guidelines set by planning, the role involves ensuring best utilisation of front line staff to manage the telephone service ...
Reference Code: 13000QE5