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Professional Services Practice Leader Dell SecureWorks Remote/Field/Satellite Office
Dell SecureWorks is a market leading provider of world-class information security services with over 3,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, Dell SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.
POSITION SUMMARY
The Professional Services manager is responsible for the recruiting, management and career development of production consulting staff, for ensuring quality services delivery in all consulting engagements, and for revenue growth of new services.
Preferred Technical Experience:
Microsoft: XP, 2003, 2000, IIS ,Unix; Solaris and Linux variants,Cryptography and PKI: algorithms, applicability and strength, key management ,Directory services; LDAP, MS AD,802.11 wireless
Essential Duties & Responsibilities
- Provide professional services costs to Account Executives
- Manage the Queue of Jobs for all Professional Services Resources
- Mitigate risk on all projects
· Responsible for recruiting and growth of the consulting organization
- Career management and mentoring of technical consulting team members
- Growing the consulting team
- Implementing best practices to increase customer satisfaction
· Meet professional services revenue and profit quotas while managing P&L
· Responsible for staff/account management, prioritization and forecasting
· Develop and maintain world-class consulting processes and personnel
· Provide delivery management to ensure customer satisfaction
- Understanding of one or more regulatory areas
NCUA GLBA HIPAA Sarbanes Oxley NERC, CIP ISO 17799
- Understanding of specific IT security technologies and processes:
IP Network architecture and technology, protocols, routing
Web Applications: ASP, .Net, PHP, JSP and CGI Firewalls; configuration and rule maintenance Remote access facilities; VPN, RAS, thin-client Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, Nikto, GFI Latest hacking techniques and counter measures, e.g., DDoS, buffer overflow
Additional Responsibilities
· Perform other essential duties as assigned
Knowledge, Skills, & Abilities
- Must possess excellent written and verbal communication skills
- Must possess strong analytical capabilities and have a desire to learn new things
- Experience working with complex, sophisticated clients
- High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized
- Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.
· Demonstrated creative problem solving ability
· Effective oral, presentation, and written communication skills
Education and Experience:
· 7 to12 years of information technology experience and consulting management experience required. Desired experience should include a foundation in IT security and controls.
- Bachelor's degree required, preferably in computer science or information systems.
- While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial.
- Technical or professional certifications, such as CISA or CISSP, are a plus
· Demonstrated ability to effectively recruit, develop and retain project-based employees
· Demonstrated ability to develop, deploy and maintain career development and project delivery programs
· Demonstrated ability to address customer satisfaction issues
Job Requisition Number: 11001Q7W
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