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Client Technical Support Associate

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Job Description
Location: Oklahoma City, OK

Do you enjoy helping people? Are you a customer service rock star? Do your friends say you have the “gift of gab”? Are
you obsessed with technology? Do you spend your entire day on engadget?
If you answered yes to the previous questions, Dell Inc, wants you!! So read on!
 
Dell, Inc - Oklahoma City
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to
finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can
get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care
about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
 
Dell is looking for highly Customer focused individuals:
· Provides first level support in the inbound contact center for Dell’s Premier ProSupport Service offering.
· Solves moderately complex customer issues in ProSupport queue.
· Assumes complete ownership of customer issues until resolved involving multiple inbound and outbound
communications. He/She will own the issue and engage/collaborate with multiple resources and/or third party vendors/
partners.
· Routes customers when appropriate to proper support queues or third party vendors.
· Solves problems consistently and completely with minimal supervision.
· Solves problems for customers with challenging expectations (often escalated or irate).
· Excels at tolerance for processes and people.
· Demonstrates initiative and good judgment in resolving issues affecting
· customer satisfaction.
· Will perform sales functions as needed to provide a complete solution to customer.

 
This is an Entry or Trainee-level technical support role which provides first-level support in the inbound or outbound
contact center. Solves basic customer issues on any product. Routes customers when appropriate to proper support
queues. Strives to improve customer experience elements. Escalates complex problems to higher level of expertise
within organization. Application of basic technology and product knowledge. Follows technical support standards.
- Strong customer focus
- Must type 40 wpm or greater
- Good writing skills (English & grammar)
- Ability to multi-task
- Ability to deal with ambiguity
- Intellectual horsepower
- Adapts easily to change
- Ability to learn on the fly
- Be able to communicate effectively through verbal and written means
- Professional telephone & chat etiquette skills
- Strong organizational and time management skills
 
Preferences:
- A+ certification a plus
- Associate's Degree
 
About Dell
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
 
Why work with us?
· Life at Dell means collaborating with dedicated professionals with a passion for technology.
· When we see something that could be improved, we get to work inventing the solution.
· Our people demonstrate our winning culture through positive and meaningful relationships.
· We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
· Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
 
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

 



Life At Dell

Equal Employment Opportunity Policy

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled


Job ID: 150006YS
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Meet Us

  • Alejandro Rivas
  • Meghan
  • Oliver

Alejandro Rivas

What keeps you here at Dell? "The people, the challenge and the overall Dell culture."

Meghan

Dell has given me such a great opportunity to accelerate my career while growing my family, and I am thankful every day to work for an employer that allows me to do both.

Oliver

What keeps you here at Dell? Oliver: I get to be involved. If you have an interest in something, chances are Dell will allow you to work on it.

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