Client Technical Support Senior Associate
Oklahoma City, OK
Job ID: 14000GLC
Dell, Inc - Oklahoma City
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
Technical Support Associates
This is an Entry or Trainee-level technical support role which provides first-level support in the inbound or outbound contact center. Solves basic customer issues on any product. Routes customers when appropriate to proper support queues. Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization. Application of basic technology and product knowledge. Follows technical support standards.
Knowledge and Skills:
- Good telephone etiquette skills.
- Able to communicate over the phone effectively.
- Strong verbal and written communication skills.
- Basic knowledge of Dell products, customer service, policies and procedures.
- A+ certification a plus
- Able to deal with high stress situations.
- Knowledge of computer and navigating through open applications.
- Good organization and problem solving skills.
1 - 2 two years experience in a customer service or related fields preferred
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About Customer Support Jobs
Small Business. Institutions and individuals. Corporations. That’s who we serve. At Dell, we understand that the ultimate measure of our success is the satisfaction of our customers. Providing a positive customer experience every time is the best way we know to ensure our continued growth and leadership. That's why our Customer Support professionals play such an invaluable role within our organization. Widespread opportunity is inherent in every career at Dell and perhaps the most evident in a Customer Support position. Join us with a job in Customer Support, and you'll experience it firsthand — enjoying the opportunity to touch almost every area of our business. Learn more about Customer Support jobs with Dell today.