- Client Technical Support Specialist L2 - Bucharest, Bucuresti
- Description: · Analyzing the team’s activities and propose actions to ensure the highest standard of customer service in accordance with Dell values and Service Level Agreements (SLA).· Helping and encouraging the team to meet call handling standards and to work towards targeted improvements in both quantitative and qualitative terms; inter alia by: Evaluating and developing team memb...
Reference Code: 130002RU - Client Technical Support Sr. Associate German - Bucharest, Bucuresti
- Description: Responsibilities:• Provides technical guidance in activities associated with the identification, prioritization and resolu-tion of reported problems by telephone ,e-mail and chat;• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;• May prepare help desk incident reports and assist in h...
Reference Code: 13000COE - Client Technical Support Specialist Quality Coach - Bucharest, Bucuresti
- Description: · Analyzing the team’s activities and propose actions to ensure the highest standard of customer service in accordance with Dell values and Service Level Agreements (SLA).· Helping and encouraging the team to meet call handling standards and to work towards targeted improvements in both quantitative and qualitative terms; inter alia by: Evaluating and developing team memb...
Reference Code: 1300029U