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Command Center Analyst

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Job Description
Location: Round Rock, TX

Knowledge
·         Knowledge of basic principles, methods, technologies and practices of a professional/technical field
·         Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study
·         General knowledge of procedures and activities within own work area
·         Ability to relate actual day-to-day work to business priorities
·         Focused on learning the key aspects and duties of the job being performed
 
Problem Solving
·         Applies research, information gathering and analytical skills
·         Selects appropriate alternatives from defined options
·         Collects required documentation
·         verifies conformance of documents with standards
·         Assesses accuracy of detailed information
·         Tracks, maintains and produces regular and ad hoc reports
·         Handles detailed, structured problems
·         Identifies roadblocks to task completion and effectively brings them to leadership for resolution
·         Generally uses existing procedures to resolve standard problems
·         Works on assignments where judgment is required a majority of the time
 
Guidance
·         Works under general direction, seeks assistance as needed
·         Completes work in accordance with accepted practices within field
·         Establishes approaches for completing assignments
·         Independently gathers information
·         Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions
·         Works with team to support achievement of project milestones and deliver on internal and/or external commitments
·         When assigned to a customer team, supports small project teams or specific components of a customer engagement
 
Relationships
·         Contributes to own team/closely related teams through quality and accuracy of own output
·         Understands how work area performance impacts results
·         Builds productive internal relationships
·         Collaborates with others to achieve objectives and ensure information flow
·         Conveys information in a concise and professional manner
·         Asks effective questions and solicits feedback to understand needs
·         Anticipates future needs

Skills
·         Focuses on improving work group cooperation with internal customers
·         Manages process improvement projects independently bringing recommendations to leadership
·         Understands value added services offerings
·         Targets and communicates
 
Experience
·         4-6 years of relevant experience or equivalent combination of education and work experience.
 
Education
·         Undergraduate degree and 2 years relevant experience.

Life At Dell

Equal Employment Opportunity Policy

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled


Job ID: 14001220
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Meet Us

  • Alejandro Rivas
  • Meghan
  • Oliver

Alejandro Rivas

What keeps you here at Dell? "The people, the challenge and the overall Dell culture."

Meghan

Dell has given me such a great opportunity to accelerate my career while growing my family, and I am thankful every day to work for an employer that allows me to do both.

Oliver

What keeps you here at Dell? Oliver: I get to be involved. If you have an interest in something, chances are Dell will allow you to work on it.

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