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''Client Field Technical Services Sr. Associate'' Remote/Field/Satellite Office, Singapore
Client Field Technical Services Senior Associate
Responsible for on-site installation, de-installation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
- Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers on the operation and maintenance of the system
- Performs troubleshooting and parts replacement, system upgrades and repairs when required
- Provides technical feedback on process issues to improve overall service delivery
- Travel may be required
- Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Apple and Blackberry devices may be required.
- Excellent interpersonal skills and ability to lead a collaborative team
- Excellent verbal and written communication skills with emphasis in customer service; experience handling difficult customers and conflict resolution
- A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred
- Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
- Experience working remotely on Customer sites
Job Requisition Number: 1200007J
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