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Entry Level Customer Service Representative Lincoln NE

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Job Description
Location: Lincoln, NE

Entry Level Customer Service Representatives - Lincoln, NE
Role Overview:
Dell is looking for Entry Level Customer Service Representatives for our Lincoln, NE office to join our Staffing Services team as part of this new exciting organization. Through the process of change, we are challenging ourselves to work faster, smarter, and more efficiently. These roles will be a key component in shaping how the business will work in the short, medium, and long term. The success of the candidate will directly affect the overall performance of the regional growth plan.   
Role Responsibilities:
-Provide basic customer service in a fast-paced telephone environment and enter customer data into a system  
-Answer multi-line phone calls to collect and verify customer data
-Uses software applications to enter data into the system accurately
-Independently handle and resolve incoming calls and route or escalate appropriately
-Demonstrates through customer interactions the skills necessary to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels
-Handles confidential information in accordance with HIPAA requirements
-Documents calls in accordance with departmental policies

- High school diploma or equivalent required
- 9-18 month’s experience in a customer service environment
- Good knowledge of multi-line phone system
- Excellent interpersonal and customer service skills
- Sound reasoning and problem solving skills
- Ability to read, understand and follow written policies and procedures
- Proficient in software programs including Windows and MS Office applications
Preferred Requirements:
-Associates degree, technical college or some college course work preferred
-Experience in a call center environment a plus
-Experience in the Healthcare Payer or Provider market industries a plus
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Life At Dell

Equal Employment Opportunity Policy

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

Job ID: 14000DZ2
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  • Alejandro Rivas

Alejandro Rivas

What keeps you here at Dell? "The people, the challenge and the overall Dell culture."

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