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Dell Careers | North America Jobs

Enterprise Support Senior Engineer

Dell recognizes that the technology landscape is constantly changing.  Virtualization, converged datacenter technologies, and cloud computing require an ever-increasing level of technical expertise.   In response, Dell has launched a game changing, Enterprise-class support service offering -- Dell ProSupport Enterprise Suite.
Dell ProSupport delivers:
•     Enterprise-wide support that covers the entire datacenter
•     Highly skilled technical advisors who understand the IT needs and objectives of our customers
•     Personalized solutions to improve productivity and stability
We are building a team with deep knowledge of complex, emerging technologies as well as broad capabilities across multivendor, datacenter environments.  Join us as we change the nature of enterprise support.
 As managing technology gets harder, we are getting smarter. Are you ready to help build the future?
As an Enterprise ProSupport Senior Engineer, you will be responsible for troubleshooting issues and designing technical solutions for a range of dynamic environments. You will assist Enterprise ProSupport Engineers by replicating customer environments in our onsite ProSupport Data Center Labs.  You will have opportunities to deploy complex solutions and to assist other deployment teams globally.  An expectation for this role is the ability to troubleshoot and resolve complex issues across multiple platforms and involving multiple technologies.   You will be expected to have a broad understanding of server, networking and storage interworking, as well as how all of these components interact.  You will also be expected to develop and maintain deep knowledge and specialization in a relevant enterprise product or technology. This role puts you in front of emerging technologies and provides the latest in high level training. You will also mentor and train others in this industry-leading environment.

Role Responsibilities:
- Using technical ability to resolve highly complex issues for enterprise solutions
- Coaches, mentors and provides guidance to employees to help them improve their technical skills
- Provide technical assistance to help resolve issues relating to a variety of enterprise technologies
- Research and reproduce technical issues using enterprise data center lab resources
- Work with vendors’ engineering group to provide solutions to complex issues
- Develops and delivers training related to technical specialties
- 6-8 years of relevant experience or equivalent combination of education and work experience (Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 years relevant experience).
- 3 years’ experience integrating and troubleshooting a  broad range of technologies including Servers, Storage and Networking in a datacenter environment
- Proven Mastery Installing, Configuring and Troubleshooting:
- Server Hardware and Operating Systems
- Systems Management technology
- Server Virtualization technology
- Network Attached Storage/Direct Attached Storage Hardware
- IP and Fibre Networking
- Expert  Knowledge in Two and Competent Knowledge across Three or more of the following technologies:
·         Microsoft Applications (Exchange, Lync, SharePoint, and Active Directory)
·         Linux OS
·         Database (Oracle/SQL)
·         Enterprise Wireless Networking
·         Desktop Virtualization
·         SAN Hardware and Software
·         Network Attached Storage Software
·         Backup/Archiving/Deduplication
- Strong interpersonal and communication skills with the ability to make technical decisions with little or no management intervention
- Proven track record of multi-tasking keeping deliverables on target  
Dell highly values additional competencies including:
- Expertise Installing, Configuring and Troubleshooting:
- Server Hardware and Operating Systems
- Systems Management technology
- Server Virtualization technology
- Network Attached Storage/Direct Attached Storage Hardware
- IP and Fibre Networking
·         Engineering-level certifications, such as:
·         MCITP / MCSE
·         VCAP
·         RHCE
·         SNIA
·         BCNE/BCFE
·         CWNA/ACMA
About Dell
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
·         Life at Dell means collaborating with dedicated professionals with a passion for technology.
·         When we see something that could be improved, we get to work inventing the solution.
·         Our people demonstrate our winning culture through positive and meaningful relationships.
·         We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.


Life At Dell

Equal Employment Opportunity Policy

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

Job ID: 14000IVK

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