Technical Program Manager - Product Support - Opportunity for Working Remotely
Primary Location: Juneau,Alaska
Albuquerque,New Mexico,USA; Phoenix,Arizona,USA; Salt Lake City,Utah,USA; Cheyenne,Wyoming,USA; Boise,Idaho,USA; Seattle,Washington,USA; Honolulu,Hawaii,USA; Reno,Nevada,USA; Helena,Montana,USA; Palo Alto,California,USA; San Francisco,California,USA; Heredia, Costa Rica; Portland,Oregon,USA;
Technical Program Manager - Product Support:
Location: Costa Rica / US
What is the primary need, technical challenge you will be responsible for?
We are looking for someone with a passion to jump in and make an immediate impact on our projects. You are a strong Project Manager who has deep experience in product support and operations, and work well with with cross functional global teams.
Why you will enjoy this new opportunity
You are someone who loves leading and managing projects, solving problems and learning new things. You will lead and drive New Product Introductions and Product Support Operations in alignment with the MAPBU Support requirements. Your efforts will ensure a seamless experience for both external and internal customers.
What does success look like? Your performance goals over the first 6-12 months
You will be required to develop and improve existing processes and build working relationships across many functions (Support, IT, Product and Operations) to ensure infrastructure readiness for product support.
You will manage various projects through both agile and waterfall delivery models; you will execute to plan and deliver against business critical milestones.
You will course correct, when and if requirements change, working directly with key stakeholders adjusting and developing new plans as needed.
What type of work will you be doing? Your regular assignments, requirements, and skills (Tactical everyday job, talk to your project team about what they do on a daily basis, and strategic in alignment with product support)
You will spend your time working cross-functionally to define requirements, schedules, integration plans, prioritize competing projects, and proactively identify/address potential setbacks.
You are comfortable working with Support and Operations teams on technical and non-technical topics and managing medium to large projects.
You foster an environment conducive to delivery of high-quality products, outcomes and problem-free implementations using documented, repeatable standard methodologies as well as developing or optimizing existing processes.
You have an understanding of product support operations and what it takes to ensure infrastructure readiness for new product launches.
What is your skill set?
You are a strong communicator with both written and verbal communications
You have a demonstrated ability to facilitate collaborative decision-making
You have Experience with systems such as Salesforce, Jira, and Confluence
You are comfortable and sensitive to the complexities of working with globally distributed teams
You have 5 – 7 years of experience leading multi-function project management teams
What is the leadership like for this role?
You will be part of the MAPBU Support Product Management team. This team focuses on New Product Introductions and business initiatives and closely collaborates with Product Management, Product Development, Finance, Sales, and Operations.
The MAPBU Support Product management team is known for how effectively it applies due diligence to products nearing market release via consistent and repeatable processes to ensure support readiness. The team’s diverse skill set and backgrounds are part of its strength complementing your skills and abilities.
What are the benefits and perks of working at VMware?
We offer a competitive and comprehensive benefits package. You can view the complete benefits package by visiting www.benefits.vmware.com.
Category : Business Strategy and Operations
Subcategory: Project Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-06-17
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2112358