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Customer Cyber Security and Trust Program Lead - Remote

Primary Location: Round Rock


Additional Location(s): Annapolis Junction, Maryland, United States; Apex, North Carolina, United States; Atlanta, Georgia, United States; Austin, Texas, United States; Bethesda, Maryland, United States; Cambridge, Massachusetts, United States; Charlotte, North Carolina, United States; Chesterbrook, Pennsylvania, United States; Chicago, Illinois, United States; Columbia, Maryland, United States; Columbia, South Carolina, United States; Columbus, Ohio, United States; Conshohocken, Pennsylvania, United States; Coral Gables, Florida, United States; Dallas, Texas, United States; Durham, North Carolina, United States; El Paso, Texas, United States; Fairfield, Connecticut, United States; Franklin, Massachusetts, United States; Hopkinton, Massachusetts, United States; Houston, Texas, United States; Independence, Ohio, United States; Jacksonville, Florida, United States; Lisle, Illinois, United States; Louisville, Colorado, United States; Louisville, Kentucky, United States; McLean, Virginia, United States; Miami, Florida, United States; Nashua, New Hampshire, United States; Needham, Massachusetts, United States; Pittsburgh, Pennsylvania, United States; Providence, Rhode Island, United States; Remote - Florida, United States; Remote - Georgia, United States; Remote - Illinois, United States; Remote - Louisiana, United States; Remote - Massachusetts, United States; Remote - New Hampshire, United States; Remote - North Carolina, United States; Remote - Ohio, United States; Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - Texas, United States; Research Triangle Park, North Carolina, United States; Reston, Virginia, United States; Richardson, Texas, United States; Richmond, Virginia, United States; Rocky Hill, Connecticut, United States; San Antonio, Texas, United States; St Louis, Missouri, United States; Tampa, Florida, United States; Vienna, Virginia, United States; Wallingford, Connecticut, United States; Washington, DC, District of Columbia, United States

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Customer Cyber Security and Trust Program Lead - Dell Technologies Services (DTS)

Remote - US


Our commitment to serving our customers is second only to our desire to protect our customers. This strategic role will bring cybersecurity expertise and will have privilege of focus to risks which may impact our global customer base and which may emanate from various threat vectors.  In developing innovative programs and working across control frameworks and business segments, you will build strategy, align resources, and continuously improve the security and resiliency experience for our customers. 

What you'll achieve:

Build security into every service and solution offering through close partnership with our portfolio and product management organization. Bringing your experience in cloud technology and “as a service” delivery models drive security, resiliency, and privacy as the world’s largest technology company pivots to provide technology as a service. 

You will:

  • Build a multi-year strategy with quarterly and annual goals to increase the security and resiliency of our service offerings to drive to continually earn customer trust in a continually more interconnected world. 

  • Work closely with customer data protection team members in the Security and Resiliency (SRO) organization to ensure cybersecurity strategies and capability are aligned with business objectives in customer data protection.

  • Bring a process engineering perspective to drive continuous improvement in security control implementation across the value chain in customer services and support delivery.

  • Will help program manage and administer the Customer Security and Trust Council (CSTC) to drive cross business awareness of best practices in protecting customers’ physical, digital assets and data.

  • Prepare and provide quarterly executive level presentations of compliance risks and remediation status.

  • Partner with physical security colleagues to ensure facilities that house customer services delivery organizations or which host customer data receive appropriate physical security controls.

  • In partnership with Third Party Risk Management will work with our partners and suppliers to ensure they are equally focused and contractually obligated to protect our customers assets and data.

  • Will ensure voice of the customer surveys and assessments capture customer expectations and desires for data protection, privacy, physical asset management, and other relevant areas.

Take the first step towards your dream career.

Here's what we are looking for in this role:


Essential Requirements

  • 12+ years of related experience in a professional role with a Bachelor’s degree or 8+ years with a Master’s degree or 5+ years with a PhD with emphasis on Computer Science, Management Information Systems, Engineering, or other technical field of study preferred.

  • Progressing from more technical roles you now bring broad and diverse skills across cybersecurity strategy, operations, security architecture, vulnerability management, data privacy, and cloud security

  • Ability to drive drive security, resiliency, and privacy across the Cloud and delivery models as DELL pivots to provide technology as a service.

  • Ability to operate effectively in a fast-paced environment with shifting priorities

  • Ability to drive highly complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders

  • Ability to engage executive level stakeholders on complex matters with limited oversight and guidance while effectively presenting complex technical topics to senior non-technical audiences

Desirable Requirements:

  • Master’s degree in Cybersecurity, Information Assurance, Business, or related field preferred

  • Professional certifications in cybersecurity, privacy, and/or cloud technologies preferred.

Here's our story; now tell us yours

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

LIPRIORITY

Job ID: R074117
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