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Round Rock, Texas

JIRA Developer and Administrator

Annapolis Junction, Maryland, United States; Apex, North Carolina, United States; Atlanta, Georgia, United States; Austin, Texas, United States; Bedford, Massachusetts, United States; Bethesda, Maryland, United States; Charlotte, North Carolina, United States; Chesterbrook, Pennsylvania, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Durham, North Carolina, United States; Eden Prairie, Minnesota, United States; El Paso, Texas, United States; Franklin, Massachusetts, United States; Hopkinton, Massachusetts, United States; Houston, Texas, United States; Lisle, Illinois, United States; McLean, Virginia, United States; Miami, Florida, United States; Minneapolis, Minnesota, United States; Nashua, New Hampshire, United States; Nashville, Tennessee, United States; New York City, New York, United States; Oklahoma City, Oklahoma, United States; Overland Park, Kansas, United States; Plymouth, Minnesota, United States; Providence, Rhode Island, United States; Remote - Alabama, United States; Remote - Connecticut, United States (All Other); Remote - Florida, United States; Remote - Georgia, United States; Remote - Illinois, United States; Remote - Indiana, United States; Remote - Kansas, United States; Remote - Louisiana, United States; Remote - Massachusetts, United States; Remote - Michigan, United States; Remote - Minnesota, United States; Remote - Mississippi, United States; Remote - Missouri, United States; Remote - New Hampshire, United States; Remote - New Jersey, United States; Remote - New York, United States (All Other); Remote - North Carolina, United States; Remote - Ohio, United States; Remote - Oklahoma, United States; Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - Tennessee, United States; Remote - Texas, United States; Remote - West Virginia, United States; Remote - Wisconsin, United States; Research Triangle Park, North Carolina, United States; Reston, Virginia, United States; Richardson, Texas, United States; San Antonio, Texas, United States; Vienna, Virginia, United States; Wallingford, Connecticut, United States; Washington, DC, District of Columbia, United States; West Lafayette, Indiana, United States

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JIRA Developer and Administrator

Location:  Remote – United States

The security of customers’ data and systems is of paramount importance to Dell Technologies. Our Product and Application Security team designs and develops software and systems to minimize security risks within our products.  As experts working at the forefront of security, we undertake vulnerability response handling, implement the secure development lifecycle, coordinate security certifications, and develop common software security components and toolkits. As well as ensuring the authenticity and integrity of the product code during product development, we mitigate risks of sourcing and delivery of counterfeit or maliciously tainted components in our products.  

Join us as a JIRA Developer & Administrator on our Product & Application Security team located remotely in the United States to do the best work of your career and make a profound social impact.

What you’ll achieve

As a JIRA Developer & Administrator, you will be responsible for understanding the current process, identifying gaps, and gathering requirements to develop and deliver customized applications/projects to meet the organizational demands.

You will:

  • Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation) using Atlassian products (JIRA, Service Desk, Confluence etc.)
  • Develop custom templates in JIRA to manage projects, Epic’s, issues/tasks for entire organization
  • Design, develop, and administer Atlassian products (JIRA, Service Desk, Confluence) not limiting to deploying custom plugins for JIRA as well as evaluating plugins from marketplace
  • Install and maintain Atlassian infrastructure for High Availability via Data Centre, version and setup load balancers for Scaling the application on-Demand along with configuring the Firewall and Network Security features for the Servers
  • Create, customize and maintain small / large projects with users ranging from 100-2000 with up to 300 projects, spaces, build plans, workflows, repositories in the Atlassian tool stack
  • Create, maintain and support dashboards and advanced filters for end users reporting capabilities
  • Provide user management and grant user permissions using LDAP/SSO integration
  • Create and maintain detailed technical and user facing documentation
  • Perform migrations of projects in JIRA and migrations of spaces in Confluence
  • Providing consultation, support and implementation on migration to Atlassian tools
  • Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.
  • Troubleshoot and resolve issues as they arise with JIRA projects and Confluence in coordination with other admins, partner teams, Atlassian premier support and TAMs
  • Ensure that necessary system backups are performed, and storage rotation of backups is accomplished
  • Provide continuous optimization for a very good customer experience
  • Proactively identify areas of improvement and innovative solutions to complex problems
  • Create custom post functions and triggers using Groovy Script in Atlassian
  • Perform application upgrades with scheduled downtime and preemptive communication to customer

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Hands-on experience and subject matter expert managing Atlassian products in complex environments
  • Integrating JIRA with various COTS products
  • Deep knowledge of ScriptRunner
  • Strong ability to communicate with both and technical and non-technical team members
  • Experience working with Agile development process (SCRUM)

Desired Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Information Security, Mathematics, Information Systems or related field with 8+ years experience; or equivalent experience
  • 5+ years of full-time dedicated experience in development and administration of Atlassian products (JIRA, Confluence) and environments
  • One or more Atlassian certifications is a plus:
    • ACP-600 Project Administration in Jira Server
    • ACP-100 Jira Administrator
    • ACP-300 Agile Development with Jira Software
    • ACP-400 Jira Service Desk Administration
    • ACP-200 Confluence Administrator
    • ACP-500 Atlassian System Administrator

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there.  We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.  Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

LIPRIORITY

Job ID: R136898

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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