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Product Solution Engineer - Secureworks (US - Remote)

Primary Location: Atlanta, Georgia

Additional Location(s):

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Product Solution Engineer-Secureworks

Group/Team– Solution Engineering

Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options whenavailable andemphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Role Responsibilities

Product Solution Engineer will support product development initiatives to develop and improve features of theTaegis™ XDR platform. Working in a collaborative environment with analysts, software engineers, UX designers and quality assurance engineers, you will help realize the vision ofTaegis™ XDR.  In addition to working onTaegis™ XDR, you will provide ongoing support for our legacy Counter Threat Platform.

  • Develop and maintain a detailed level of understanding of theSecureworksproduct suite and infrastructure.Identify gaps and work with Product Management and Development groups to build technological solutions for those gaps, using a diverse range of technical solutions.

  • Author detailed functional and business requirements and success criteria for theprojects

  • Develop training and documentation to enable the Security Operations teams to provide service and support toSecureworksproducts and services.

  • Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment.

  • Develop athorough understanding of internal operational and customer workflows. Maintain knowledge of common customer network environments to develop appropriate security solutions.

  • Support a major 3rd party managed platform (new version validations, top tier escalation support for SOC teams, maintain lab and cloud infrastructure, troubleshoot problems, and work with the vendor and internal teams as needed).

  • Anticipate operational issues and develop preventative measures.


  • Minimum of5years of experiencein network security or experience working in a Security Operations Center as an Analyst or similar role using a SIEMplatform

  • Minimum of3 yearsof experiencesupporting the integration of 3rd party platforms into a securityplatform

  • Minimum of3years of experienceGolang and/orPython

  • Minimum of3years of experiencebuildingProof-of-Concepts for development and productteams

Preferred Skills

  • Bachelor's degree in Information Security or related field 

  • CISSP, GCIA, GSEC or other related certifications

  • Threat hunting methodologiesusing both endpoint and network-basedtelemetry

  • Common IT and development frameworks such as Agile, SDLC, and ITIL

Location– ATL, PVD,orRemote- US


Secureworks(A Dell Technologies Company)is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions atSecureworksare based on business needs, job requirements and individual qualifications, without regard to race,color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.Secureworkswill not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and InclusionatSecureworkshere.

Job ID: R086374
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