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Staff Site Reliability Engineer

Atlanta,Georgia 02/06/2020
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Why will you enjoy this new opportunity?

The VMware Unified Endpoint Management (UEM) platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on such complex, highly technical, customer-impacting challenges. We, the UEM team, have a large customer base that spans across industry verticals including a majority of the Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent.

We also want to help you have a positive impact on the community and the environment, whether through the Power of Differences (PODs) groups, various environmental improvement initiatives, matching donations to qualified non-profits or time off for volunteering. And we want to have fun along the way, both while you are making a difference for our customers and for your community.

This role is a great fit for engineers who want to own production solutions while getting hands on with a wide variety of the latest and greatest open-source technologies, and love to push the boundaries of what cloud infrastructure software and tooling can achieve. We use a wide range of cloud platforms and technologies such as Ansible, Terraform, Packer, AWS, VMware on AWS, Docker, Elasticsearch, StackStorm etc. just to name a few. And we have a large catalog of internal and external training content that you can leverage, if you need to brush-up on something you know or to learn something new.

Did we mention that you get to choose a top-of-the-line Windows or Macbook laptop?

What is primary need, technical challenge, and/or problem you will be responsible for?

The SaaS Delivery & Enablement (SDE) team drives the delivery and reliability of core applications, services and infrastructure that make up our global SaaS offering.  We are often involved in the leading-edge use cases of the SaaS transformation of the product and work towards automated solutions for both infrastructure and the application.

We need someone who has a DevOps mindset to solving problems, maintains a high degree of ownership and leadership as we continue our automation journey into Software Defined datacenters for hosting our SaaS products. You would also be expected to drive technical decisions, identify the right tools & technologies and understand the implication of the technology choices on day two operational challenges. As a senior engineer, you would be expected to question the status quo and help make us better.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

  • You will develop a solid understanding of the SaaS offering. This would be demonstrated by your understanding of the full infrastructure and automation stack and delivering features around the automation and SDDC objectives.
  • You will enable other engineers in Automation and DevOps best practices. This would be demonstrated by leading and driving projects with other junior engineers in the other Cloud Services teams (Infrastructure/Application)
  • Work closely with leadership and other Cloud Services teams to define target state and create the roadmaps on how to get there on several infrastructure and cloud related initiatives. This would be demonstrated by defining the vision for some (at least one) of our key deliverables around Application Automation, Infrastructure Automation, Logging, Vulnerability management etc.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • You will be expected to come with 8+ years of industry experience with 3+ years in Development, Site Reliability or comparable Cloud Engineering position. You would also be expected to have industry experience in core infrastructure engineering from a Software or hardware perspective (Server / Network / Storage)
  • You will be expected to come very familiar with knowledge around CI/CD pipelines and processes and cloud automation tooling like Ansible, Terraform, Jenkins, Docker etc.
  • Most of your time would be spent in writing high quality code with test coverage in Python & working with Cloud Automation software to deliver automated solutions across the entire stack. You can expect to be the owner and take accountability for the quality of your code
  • Understanding the challenges and limitations of the existing system, tooling and architecture & demonstrate the ability to contribute to the roadmap and design discussions considering both these.
  • You will also mentor junior engineers and participate actively in developing the future senior technical talent in the organization. You are also expected to maintain and develop appropriate technical and professional skills which will you to drive innovation within the platform
  • Collaborate in-person or on Slack and Zoom with other R&D teams, other Services teams on projects and integrations for our Cloud Services.

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Shrivatsh Santhanagopalan, Manager, Cloud Services. His experience is quite varied and most recently includes leading the SaaS Delivery team that has built and maintains numerous production service delivery jobs, CI/CD pipelines etc. His previous roles involved him being an Automation Architect as the team started its automated journey and prior to that working on the Application Services team. Shri’s management philosophy is to build a team culture that encourages everyone on the team to be independent thinkers. He is there to ensure the team is working on appropriate business priorities and the team has everything at their disposal to think out of the box and execute on their ideas. 

The core team is current made up of 6 engineers and continues to grow! The team has varied backgrounds and are spread out across the US (Atlanta), UK and India. The team often works with other Services and R&D teams & Individuals on cross team projects and across geographies & time zones, so you will need to manage expectations for your availability and delivery times with your teammates and with the various other teams with whom you will be working.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Healthy and local inspired snacks in all our on-site pantries

Category : Engineering and Technology
Subcategory: Site Reliability
Experience: Business Leadership
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-02-06

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job Family: Site-Reliability Engineering Job ID: R2000774
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