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Atlanta, Georgia

Shift Lead - Cyber Security Senior Advisor - Secureworks - (Remote US)

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Shift Lead - Cyber Security Senior Advisor- (Remote US)

About us

SecureWorks® is a global leader in intelligence-driven information security solutions and is 100% focused on Cybersecurity. For nearly two decades, we’ve committed to fighting the adversaries in all their forms and ensuring that organizations are protected. Using our Taegis™XDR as a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improves our ability to detect advanced threats combined with the power of human intellect to streamline and collaborate on investigations, and automate the right actions.

Role Overview

Be part of an exciting team that deals with bleeding-edge information security attacks, malware infections, and incident response situations on a daily basis. Protecting our clients from threat actors attempting to compromise their environments.

Working as a Senior Advisor in asecurity operations center environment with other security and networking professionals, you will extend your currently existing network and endpoint security investigation analysis skillset through identification, assessment, review and authoring of incident reports in a variety of client environments. You will actively investigate threat actor activity, malware infections, living off the land attacks, as well as a variety of other security incidents and provide clients with the impact of the threat, your assessment of the incident, as well as recommendations.

Role Responsibilities

  • Review security-related events and assess their risk and validity based on available telemetry from network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well-written incident reports, root causes identification, and remediation recommendations

  • Provide customers with understandable context around their security environment and threats

  • Interface with clients to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value

  • Work with client and internal SecureWorks incident response teams to resolve ongoing intrusions, malware outbreaks, and other security incidents

  • Provide mentorship to SecureWorks team members and clients on security strategy, tactics, techniques, and procedures

  • Use the Secureworks platform to proactivity hunt for and investigate activity within the client environment

  • Use experience gained during incident investigations as well as malware and exploit analysis to contribute to the development of indicators of compromise

  • Provide support for all other teams involved in the delivery of the service whenever they have questions or requests from customers.  

  • Act as first point of coordination for escalations coming on shift directly from customers via chat, tickets, investigations, (with support from manager)

  • Act as shift coordinator by prioritizing the tasks, activities, internal and external client’s requests

  • Collect and validate flows/processes/tools issues reported by his shift and present them to the manager

  • Involve in technical assessments, coaching and/or development of training programs for the team members

  • Tracking and reporting of KPIs



  • Significant experience with and expert understanding of:

  • Two (2) or more of the following operating systems (Windows, Linux, Mac OS) at a filesystem level

  • Fundamental Internet protocols, services and technologies (e.g. HTTP/HTTPS, DNS, SMTP, SSH, LDAP, TCP/IP, UDP, ICMP, JSON, REST, etc.)

  • Common security controls (e.g. firewalls, proxies, IDS/IPS, WAF, etc.)

  • Experience with and strong understanding of:

  • Performing both endpoint and network-based investigations

  • Reviewing logs to identify evidence of past intrusions

  • Pivot off indicators within networks to identify the scope and breadth of attacks

  • Malware and exploit kit functionality

  • Operating system and application exploits

  • Lateral movement, living-off-the-land, and persistence establishment mechanisms

  • Detection of anomalous system activity

  • Threat hunting methodologies

  • Incident response and incident handling processes

Skills and Abilities

  • Ability to write scripts to automate new and existing tasks

  • Strong technical communication skills, both written and verbal

  • Attention to detail and great organizational and time management skills

  • Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues

  • Client-focused with a passion for delivering service excellence

  • Strong sense of urgency and ability to work under pressure

  • Possess high standard of integrity and confidentiality  

  • Great leadership and coaching skills 

  • Communication - The ability to make himself well understood by others through the capacity to clearly and convincing express his point of view, to actively listen and control the conversation flow) 

  • Risk assessment and decision making -The ability to analyze within reason facts and situations, decision making, evaluating consequences of others and undertake acceptable risks

  • Influencing - the ability to convince others of his opinions and determine them to follow

  • Task management and planning - The ability to effectively set an adequate action plan for himself/herself and for others, in order to reach a goal


  • 5 + years of relevant experience or equivalent combination of education and work experience:

  • Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field and 5+ years of work experience in the field


  • Industry certification from vendors: ISC2, GIAC, EC-Council, Cisco, Juniper, CompTIA, ITIL, Unix, Microsoft, Oracle, etc.

(eg: CISSP, GSEC,GCIA, GWAPT, GCIH, GCFA/GCFE, GREM, OSCP/OSCE, eLearn THP or similar certification preferred)


  • English - Very strong verbal and written skills


  • US (Remote)

Work schedule

  •  10h shift

Benefits of working at SecureWorks®

  • We enjoy competitive compensation and benefits packages, and reward and recognize our team members whose behavior exemplifies our values.

  • Our continual process of learning, innovation and certification will help you to increase and further develop your knowledge and skills in a wide variety of security areas in line with your career development path.

  • Flexible work options when available and emphasize the importance of work-life balance. 

  • Picture yourself in a challenging and rewarding role at one of the world’s premier cybersecurity organizations where we value diversity in backgrounds, thinking, and experiences, and recognize that the diversity of our organization sets the stage for us be stronger and more successful. 

Why work with us?

SecureWorks®, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SecureWorks®are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SecureWorks®will not tolerate discrimination or harassment based on any of these characteristics.

Job ID: R181852

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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