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Remote - Massachusetts, United States

Consultant Program Management / Business Operations

Austin, Texas, United States; Hopkinton, Massachusetts, United States; Remote - Texas, United States

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Business Operations Consultant and Program Manager

This role can be located anywhere in the USA. Remote USA, Remote TX, Remote Mass. The hiring manager is fine with the role remaining remote or if there is a desire to work from a Dell Office, that can also be explored.

The telecommunications industry is going through a major transformation within its network driven by several technology shifts, including 5G, the virtualization of the network functions and advancements in OSS/BSS including utilization of AI/ML.  Dell Technologies is the leader in being the essential infrastructure company in the data center, the cloud, the core and the edge and is making significant investments to drive products and services into the telco network. 

The Telecom Systems Business Unit (TSB) is a rapidly growing global organization comprised of specialized experts dedicated to strategically and intimately partnering with Telecom customers who are deeply engaged in a transformation within their network by delivering best-in-class technology and service solutions based on offerings from Dell Technologies.

What you’ll achieve

The Consultant Business Operations / Program Management is a critical role within the Strategic Planning and Operations team under the Dell Technologies Telecom Systems Business.  He or she will partner with members of the Telecom team to develop and manage quarterly plans for Telecom learning and development and to manage Telecom 360 data and capabilities. Note: Telecom 360 is a tool that provides a comprehensive view of our telecom business including account specific financial performance, account plans, TSB strategic engineering engagements, upcoming meetings and relationship mapping.

This position requires extensive team member coordination, excellent oral and written communication skills, and the ability to formulate issues and recommendations clearly. Attention to detail, project management skills, and a highly organized, process-focused mind are required to manage team priorities and deliverables. You must be able to execute under pressure/ deadlines and drive forward even when faced with ambiguity.


  • Own planning and program management of Telecom learning and development across a broad set of stakeholder managers and content creators in support of the Telecom offering portfolio

  • Prepare executive-ready content that demonstrates successes, learnings and corrective actions for learning and development function

  • Define and drive coordinated effort to provide executive-level visibility to cross-functional strategic account and network transformation plans via Telecom 360

  • Work with stakeholders to define business requirements for Telecom 360 capabilities to drive continuous improvement

  • Understand & work within organizational BMS (business management system) framework to drive timely, data-based decision-making

  • Work with cross-functional operations leaders to develop and administer BU-level reporting in conjunction with stakeholders

  • Lead or support special projects as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:


  • Executive impact – lead team problem solving, influence executive thinking and drive them to action when necessary

  • Communications - Strong written, power point and verbal communications skills 

  • Business Management – manage consistent execution of cadenced business processes

  • Structured problem solving – disaggregate complex problems, drive analysis to understand root causes and propose solutions

  • Program Management – lead key business initiatives

Essential Requirements

  • 5-7 years of related experience in an operations or project/program management role

  • Bachelor’s degree in a business or technical discipline

  • Experience supporting core business operations processes and cadences

  • Proven project management knowledge and experience and the ability to communicate at all levels of the business

Desirable Requirements

  • Proficiency with Smartsheet desired

  • GTM acumen

  • Telecommunications product and/or industry knowledge

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.


Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R135500

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  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

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  • Employee Assistance Program

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