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Austin, Texas

IT Voice Principle Software Engineer (US Remote)

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as rated by current and former employees

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Join us as a IT Principal Software Engineer on our Information Technology team to do the best work of your career and make a profound social impact.


What you’ll achieve

As an IT Principal Software Engineer, you will deliver products and improvements for a changing world. Working at the cutting edge, you will craft and develop software for platforms, peripherals, applications and diagnostics — all with the most sophisticated technologies, tools, software engineering methodologies and partnerships.


You will:

  • Designs, code, test, debug and document according to Dell’s systems quality standards, policies and procedures with excellent and broad knowledge within the telephony and java software development discipline, specifically utilizing Avaya products including Avaya Business Rules Engine, Avaya Communications Manager, Engagement Designer, Avaya Session Manager. Excellent working knowledge of call routing systems. Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.
  • In-depth customer knowledge to provide appropriate solutions. Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information and presents problem analysis and recommended solutions.
  • Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels and possesses and applies a broad knowledge of application programming processes and procedures to the completion of complex assignments.
  • Knowledge includes advanced work on telephony applications programs including coding, testing and debugging and advanced ability to effectively troubleshoot program errors and plans, conducts and leads assignments generally involving moderate, high budgets projects or more than one project and manages user expectations regarding appropriate milestones and deadlines. 
  • Assists in training, work assignment and checking of less experienced developers and serves as technical consultant to leaders in the IT organization and functional user groups and identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. Performs estimation efforts on complex projects and tracks progress and works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors, documents, evaluates and researches test results. 

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Ability to apply extensive knowledge of voice application programming and analysis and designs, codes, tests, debugs and documents Avaya Business Rules Engine, Engagement Designer, Communication Manager according to Dell’s systems quality standards, policies and procedures.
  • Excellent and broad knowledge within the telephony discipline, specifically utilizing Avaya products including Avaya Routing Engine, Avaya Communications Manager, Engagement Designer, Avaya Session Manager excellent working knowledge of call routing systems.
  • Proven experience in software development:
    • Java (Javascript, JSON, spring boot)
    • Rest API (building and consuming)
    • eclipse (Git, Maven)
    • junit (for automated tests)
    • groovy scripting
    • MongoDB
    • elasticsearch
    • postman
  • Broad knowledge of application programming and procedures to tackle complex problems
  • Ability to communicate and translate needs to technical solutions
  • Advanced knowledge of automated testing tools and procedures


Desirable Requirements

  • 8+ years of validated experience
  • Bachelor’s degree in computing engineering or computer science
  • Cloud computing

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R135652

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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