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Austin, Texas

Principle Software Engineer

Remote - Arizona, United States; Remote - Connecticut, United States (All Other); Remote - Florida, United States; Remote - Georgia, United States; Remote - Kansas, United States; Remote - Louisiana, United States; Remote - Maryland, United States (COUNTY - All Other); Remote - Massachusetts, United States; Remote - Michigan, United States; Remote - Minnesota, United States; Remote - New Hampshire, United States; Remote - Ohio, United States; Remote - Pennsylvania, United States; Remote - Tennessee, United States; Remote - Texas, United States; Remote - Virginia (COUNTY - All Other)

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Principal Software Engineer - IT

Join us as a Principal Software Engineer on our Information Technology team to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Principal Software Engineer, you will be responsible for developing IVR applications to deliver customer value and create automation to improve efficiencies within the organization. You will work with the IVR Product Team and all internal business units on solutions to enable customer self-service and a simplified and seamless end to end customer journey.

You will:

  • Develop IVR applications to meet business requirements utilizing Avaya products including Avaya Experience Portal, Orchestration Designer, Avaya Communications Manager and Nuance products including Nuance Speech Server and Nuance TTS.

  • Assist in training and mentoring of less experienced developers leveraging a broad knowledge of programming/scripting languages, and the telephony discipline, especially IVR systems

  • Create automation within the telephony space to improve delivery efficiency supporting our CI/CD capabilities and other relevant processes

  • Be a domain specialist in one or more technical programming specialties

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Experienced with Avaya Orchestration Designer, Java, scripting languages, and Nuance products

  • Ability to apply extensive knowledge of application programming and analysis with proven experience in software development methodologies

  • Detailed understanding of key business processes and ability to communicate and translate needs to technical solutions

  • Knowledge of automation and cloud native technologies

  • 8+ years of validated experience and bachelor’s degree in computing engineering or computer science

Desirable Requirements

  • Experience with GitLab and YAML is a plus



Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.


Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R135140

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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