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Austin, Texas

ServiceNow Engagement Program Manager - Legal Operations

Annapolis Junction, Maryland, United States; Apex, North Carolina, United States; Atlanta, Georgia, United States; Bedford, Massachusetts, United States; Bethesda, Maryland, United States; Charlotte, North Carolina, United States; Chesterbrook, Pennsylvania, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Durham, North Carolina, United States; El Paso, Texas, United States; Franklin, Massachusetts, United States; Hopkinton, Massachusetts, United States; Houston, Texas, United States; Irvine, California, United States; Lisle, Illinois, United States; McLean, Virginia, United States; Miami, Florida, United States; Nashua, New Hampshire, United States; Nashville, Tennessee, United States; New York City, New York, United States; Palo Alto, California, United States; Providence, Rhode Island, United States; Remote - Arizona, United States; Remote - California, United States (Bay Area); Remote - California, United States (LA/Orange County); Remote - Connecticut, United States (All Other); Remote - Connecticut, United States (NY Metro); Remote - Florida, United States; Remote - Georgia, United States; Remote - Illinois, United States; Remote - Maryland, United States (COUNTY - All Other); Remote - Massachusetts, United States; Remote - New Hampshire, United States; Remote - New Jersey, United States; Remote - New Mexico, United States; Remote - New York, United States (NY Metro); Remote - North Carolina, United States; Remote - Pennsylvania, United States; Remote - Rhode Island, United States; Remote - South Carolina, United States; Remote - Tennessee, United States; Remote - Texas, United States; Remote - Virginia (COUNTY - Alexandria, Arlington, Falls Church, Fairfax, Loudoun, Prince William); Remote - Washington, United States; Remote - West Virginia, United States; Research Triangle Park, North Carolina, United States; Reston, Virginia, United States; Richardson, Texas, United States; San Antonio, Texas, United States; Santa Clara, California, United States; Santa Monica, California, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States; Vienna, Virginia, United States; Wallingford, Connecticut, United States; Washington, DC, District of Columbia, United States

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ServiceNow Engagement Program Manager -  Legal Operations

Location:  Remote – United States

From commercial contracts to cyber security, IP to ethical practices – Legal teams at Dell Technologies always have new, interesting, and complex challenges to tackle. Legal Operations provides all the administrative, reporting and program management support they need to succeed. Whether focused locally, regionally, or globally, Legal Operations professionals develop plans, oversee programs and processes, and maintain records. They review legal data, provide policy information and legal advice across the organization, and manage a wide range of legal business matters. Join us to do the best work of your career and make a profound social impact as a Technology & Process Optimization & Innovation Program Manager on our Legal Operations team remotely.

Join us as a ServiceNow Engagement Program Manageron our Legal Operations team in the United States (remote) to do the best work of your career and make a profound social impact.


You will:

  • Develop and manage project plans and coordinate across multiple projects, identifying risks and issues and developing appropriate mitigation plans
  • Proactively manage and monitor the execution of deliverables and statuses, managing the critical path, dependencies, and contingencies
  • Partner with the broader Legal Strategy & Operations team, as well as the broader Legal team, building client understanding, managing change, confidence, and enthusiastic acceptance for proposed solutions; in addition, operate within a collaborative environment with highly motivated colleagues and interact with all parts of the department and supporting departments at Dell
  • Identify opportunities and then develop and execute plans to increase global legal team productivity and efficiency through the use of technology solutions and process optimization best-practices
  • Initial focus areas will include leading the efforts to:  leverage and maximize value of legal work product and expertise; eliminate unnecessary redundancies; streamline or automate handling of routine matters to increase efficiency or capacity; contribute to development or enhancement of client self-service tools; confirm and promote related best practices

Essential Requirements

  • Bachelor’s degree with 10+ years relevant experience or equivalent combination of education/experience; Project Management Professional (PMP) or project management experience within a corporate legal department, law firm or legal vendor firm
  • Experience organizing, coordinating, and leading cross-functional teams in analyzing, documenting business requirements, process flows, functional design and development of ServiceNow solutions
  • Experience with overseeing successful implementation of ServiceNow solutions
  • Strong experience with process optimization, business process and/or data workflows and building/implementing large-scale global programs around technology/tools to enable a business function
  • Thought leader with strong communication skills: articulate and able to modulate communications based on audience; strategically agile; adapts well to change; ability to demystify complex activities and convey in a simple, straight forward manner


Desirable Requirements

  • Other Project Management certificates; Six Sigma Certification or other process optimization experience/expertise
  • Experience with Scrum/Agile Product delivery

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

LIPRIORITY

Job ID: R137348

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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