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Sr. Director, VMware Customer Education (Sales & Delivery) - Opportunity for Working Remotely

Primary Location: Austin,Texas

Additional Location(s): Seattle,Washington,USA; Atlanta,GA,USA; Austin,Texas,USA; Jacksonville,Florida,USA; Nashville,Tennessee,USA; Los Angeles,California,USA; Dallas,Texas,USA; Miami,Florida,USA; Atlanta,Georgia,USA; Houston,Texas,USA;

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**Location: Flexibility to consider candidates across the U.S.**

Sr. Director, VMware Customer Education (Sales & Delivery) - AMER

The Sr.Director, VMware Customer Education will manage, develop and lead the education business in the Americas (North America / Latin America). The role is expected to grow the Learning business by increasing the number of students trained and certified across the GEO. This includes working in partnership with the Field Sales Organization and Channel Organization while implementing the global strategy along with curriculum and initiatives. The role is fully responsible for the direct and channel business in AMER, has full P&L responsibility and manages a team of full-time employees and contractors.

Key Focus Areas

Drive, implement and increase Learning business, proliferation targets and long-term strategic agenda for VMware Learning in AMER

Develop a business partnership with the AMER leadership team and enhance the strategic relevance of education and learning in within the AMER GTM.

Develop strong relationships with our Regional & Global Training Partners to incrementally grow the customer Learning business. 

Influence uptake of new delivery models for the region

Manage and nurture a diverse team of Regional leaders for Learning Sales and Delivery Partners

Build a strong relationship with the Global Learning team to ensure that the Learning business in AMER has its interests represented.

Instrumental in discussions around localization and local adaptation of the roadmap

Plan and execute strategies to increase adoption of VMware technologies across the region

Ensure adherence to contractual agreements, and work with legal to ensure localization of global rollouts in line with local laws.

Ensure execution quality and instructor capability towards achieving mandated customer satisfaction and feedback scores.

Requirements (Knowledge, skills, and abilities)

       Minimum 10+ years experience in customer education/learning and training P&L management within an IT Software organization 

       Must have experience and proven success managing a diverse team across a matrixed organizational model.

Proven track record of working with client Learning delivery and sales Training Partners

Proven track record of growing a Learning Business across a region

Proven track record of key KPI results

Strong background with external / customer training

Ideal candidate has experience managing a multi-lingual and multi-cultural team

Financial Management able to effectively manage Cost, Revenue and Margin

Good commercial awareness, able to structure commercial arrangements with the support of our legal department and within the bounds of our legal requirements.

Excellent communications and interpersonal skills

Excellent understanding of technology and relating the value to a customer’s business requirements. Although not a technologist, the candidate will be able to understand the technical issues surrounding VMware products and technologies. 

A firm understanding of the channel eco-system including Systems Integrators, Distributors & OEMs

Be a natural team player and have a desire to work with others for broader success 

Be able to operate successfully in a rapidly changing environment

Positive attitude, self-motivated and persistent

Key Performance Measurements 

AMER Learning revenue, margin and bookings 

Numbers of students trained and certified

Training growth across multiple methodologies, channels (direct and partners) and regions. 

Integration of Learning in license engagements thereby increasing customer investment in training.

Drive long term strategic relationship with customers with the help of Learning managers and Channel management

Desirable Personal Characteristics 

Drive, Passion, Curiosity 

Honest with High Integrity 

Team Player 

Strong Leadership 

Focused and Committed 

Planning & Organizing 


Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.  

At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity:

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Sales
Subcategory: Services Sales
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2021-06-04

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2106477
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