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Sr. Quality Assurance Engineer

Austin, Texas 08/16/2019
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Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr. Quality Assurance Engineer on our Operations Quality team in Austin, TX.

Quality is everything at Dell. QA Engineering is where it all comes together. We’re the people who develop and drive the quality metrics which underpin our ground-breaking products and services. We design world-class quality control processes, procedures and statistical techniques and specify mechanisms and equipment for inspection and testing. The organization relies on our expertise in developing and implementing quality standards for manufacturing. And through everything from audit to training, we make sure Dell complies with the highest global quality standards.

The Global Operations Quality team interacts cross-functionally end-to-end, from Manufacturing, Process Engineering, Test Engineering, Operations Engineering, Supplier Quality Engineering, Logistics & Fulfillment, PG Quality, Sales, and Customer Service. The team utilizes Systems Engineering principles and tools to ensure containment and corrective actions are in place to protect the customer and elevate the performance of Dell’s manufacturing processes through the relentless application of continuous improvement methods.  Focus areas include development, training, and use of industrial statistical quality tools (SPC, Problem Solving, Quality Improvement, Lean, Six Sigma, Design Thinking, Total Quality management, etc.), quality metrics goal setting and performance reporting, as well as developing and driving continuous improvement efforts and preventative actions.


- Leads tactical & strategic projects  

- Broad application of principles, theories, and concepts to solve quality issues that help the customer and the business

- Provides resolutions to a diverse range of complex problems

- Uses judgment within defined policies and practices  

- Contributes to the development of organization's goals and objectives

- Frequent inter-organizational and outside customer contacts-


Bachelor of Science degree completed in one of the following disciplines:  Industrial, Mechanical, Electrical, Chemical, or Aerospace

Ability to distill insights through strong written and oral communications skills

Initiative and ability to work in a self-directed environment

Facilitation skills, cross-functional awareness, fundamental understanding and ability to apply business and financial acumen to participate or drive cross-functional efforts

Program / Project Management of projects that will deliver improvements for the customer and the business

Ability to lead and influence extended teams and meet deadlines

Ability to present clear and concise information to team, internal customers, and external customers 

Proven ability to manage multiple priorities simultaneously, and the ability to effectively lead change management efforts

Demonstrated ability to work with and across teams to frame and analyze problems, generate and prioritize potential solutions, establish clear and effective action plans, drive closure of actions plans and implement solutions that are effective and lasting

Demonstrated fluency with Excel and PowerPoint


Ability / desire to learn and demonstrate mastery in Power BI, Structured programming languages (Python, C++, etc.)

Working knowledge of Quality Assurance, Management, and compliance tools

Understanding of industry trends and practices with regards to quality management

-Statistical Process Control (SPC)

-Gauge Repeatability & Reproducibility (GR&R)

-Comparison of Means and Variance

-Failure Modes & Effects Analysis (FMEA)

-Problem Solving

-Root Cause Analysis/Corrective and Preventative Actions (RCA/CAPA)


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to bring a relentless focus on quality to truly innovative technology, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Engineering Manufacturing Job ID: R030237

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