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,Remote - Australia

Dell Technologies Online Experience Sr. Manager

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Dell Technologies Online Experience Sr. Manager

The Dell Technologies Online Experience (DTX) Organization is designed to enable globally consistent online experiences and capabilities, exponential sales growth, fulfill globally consistent SLAs for operational and experiential updates and accelerate the focus and momentum to transform by maintaining parallel efforts to run and evolve the site.  

Join us as an Online Experience Sr. Manager in our DTX team to do the best work of your career and make a profound social impact.

What you’ll achieve

You will lead the China Run the Business Team and own the operational excellence for the experience delivering a world class customer experience while driving online growth.

You will:

  • Oversee flawless online execution including but not limited to content selection, campaigns, pathing & navigation, promotions.
  • Lead and develop 16 - 20 direct reports, managing team member development and be responsible for hiring, onboarding & training.
  • Drive Global Consistency, adhering to page/site guidelines and meeting quick-turn SLAs.
  • Work with the team on daily site audits, user acceptance testing for new features (UAT), participate in future tools and feature planning,
  • Simplify and improve existing processes and define new processes as and when necessary ensuring buy-in and alignment with cross-functional teams and stakeholders.

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • 3-5 years people management / leadership experience with a proven track record of building a strong and diverse team culture
  • Experience in Marketing or Sales and eCommerce plus
  • Excellent presentation and communication skills - ability to effectively communicate at all levels of the organization, and across multiple stakeholder teams
  • Strong business and financial acumen
  • Ability to deal with ambiguity and multiple direction changes

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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