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Brisbane, Australia

Specialty Presales Engineer (Technical Specialist) - Brisbane

Remote - Australia

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Specialty Presales Engineer (Technical Specialist)

At Dell we are a collective of industry-leading visionaries who are enthusiastic about our customers success. At our core is a commitment to diversity, sustainability, and our communities. We offer exciting growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we are committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

The Technical Specialist is a highly technical professional having in-depth knowledge of the storage industry as well as specialised knowledge of the UNIX and Windows file systems and the IP networking environment.

You will

  • Conduct customer presentations and white boarding with solution demonstrations
  • Account management and assist customers with evaluations and benchmarks, timely follow-up to Dell account teams
  • The ultimate goals of the Technical Specialist are to position the right solution based on customer requirements to achieve the technical win.
  • Customer Support is typically handled through the Dell Customer Service organisation; however, the Technical Specialist may be called upon to assist with problem resolution as necessary.
  • The Technical Specialist may also be called on to help with trade and marketing shows such as Dell Forums.

Essential Requirements

  • 3+ years experience supporting enterprise storage, networking, or systems solutions to large enterprise accounts and data centres
  • Ability to demonstrate our solutions to customers/potential customers as part of a Business Development campaign
  • Ability to support and manage a customer proof-of-concept promoting key feature functionally and/or performance which differentiates DellEMC from other industry solutions
  • Critical thinking and strategic thinking approaches and methodologies for managing a presale territory
  • Knowledge of UNIX OS, NFS file systems and UNIX distributed network environment
  • Knowledge of Windows Server (Active Directory) and SMB file systems
  • Knowledge of object storage access protocols such REST, HTTP, Swift and S3
  • Understanding of the architecture, design, and implementation of multi-tiered storage solutions

Desirable Requirements

  • Bachelor of Science in Computer Science, Electrical Engineering, or other technical degree and/or equivalent experience
  • Ethernet, TCP/IP, general networking knowledge
  • Hyperscaler certifications (i.e., Azure, Google, or AWS)
  • Experience with automation or scripting tools. (i.e., Python, Ansible, Terraform)
  • Experience in vertical solution space such as life sciences, healthcare, university research
  • Scale out NAS (file storage) / Scale out object storage
  • Back-up, Recovery and Archive technologies
  • Knowledge of industry benchmarking standards and performance tuning/sizing
  • Machine learning, Deep learning application knowledge (e.g., HPC architectures, TensorFlow, Caffe2)
  • This position requires approx. 20% travel for business development coverage (i.e., Queensland, Northern Territory)

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policyhere.

Job ID: R148182

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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