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Bayan Lepas, Malaysia

• OEM Inside Sales Account Management

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OEM Inside Sales Account Management

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Inside Sales Account Management in Malaysia.

Dell’s portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.

Role and Responsibilities

  • Deliver and exceed set OEM business targets
  • Advanced-level professional managing medium/high complexity solutions incl. servers, networking, storage, PC’s & packaged software
  • Sells a broad range of products and services, including some enterprise-level with an in-depth knowledge of Dell technology
  • Serves as a lead engaging cross-functional resources, regardless of location in-order to achieve goal/meet customer/partner needs
  • Sells to medium-to large-sized customer/ partner accounts across multiple industries in a specific territory
  • Analyzes multiple market factors to anticipate customer/ partner needs to make recommendations
  • Develops account relationships with multiple decision makers, with complex and larger customer/partner accounts
  • Viewed as trusted business advisor formulating strategy and direction
  • Articulate value proposition for Dell OEM as it relates to key customer pains
  • Participate in designated marketing campaigns and events
  • Engage appropriate specialist at the right time for complex opportunities
  • Collaborate w/partners & channel to drive incremental business with customer
  • Customer contact quality in SFDC (executives, influencers, decision makers, etc.)
  • Achieve NPS Targets
  • Maintain pipeline and outlook quality in SFDC weekly.
  • Quarterly customer visits to key OEM accounts


  • 3  - 5 years above sales or customer service experience
  • Command of written and oral English communications
  • Proven coordination and communication skills
  • Independent and able to work in cross functional environment
  • IT/PC industry related experience
  • Strong problem resolving capability

Job ID: R149958

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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