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Bayan Lepas, Malaysia

Senior Analyst, Customer/Technical Training (Technical Trainer)

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Senior Analyst, Customer/Technical Training (Technical Trainer)

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Customer/Technical Training (Technical Trainer) on our Customer/Technical Trainingteam in Penang.

You will:

  • Delivers, designs, authors and edits moderately complex e-learning, webbased, blended and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors, or systems integrators

  • Execute and share best practices for ensuring excellence in facilitator and instructor training and performance

  • Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required. Conduct pilot training and providing feedback to adjust materials to better serve Dell team members

  • Deliver to a variety of students from different geographies using virtual tools, design innovative methodologies to keep your learners engaged in platforms like Zoom, Microsoft Teams or Adobe Connect

  • Develop and review of new training materials and analyzing Dell team member feedback and provide feedback for recommended revisions to course curriculum

  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions

  • Partners with the business and subject matter experts to assess and customize training based on current and future needs

  • Be viewed both internally and externally as an expert on learning and development, learning and motivation theory, and new materials, methods, and techniques that ensure optimal level of training delivery initiatives

  • Govern own metrics like utilization, CSAT etc and perform course corrections as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Relevant experience or equivalent combination of education and work experience in Education or in troubleshooting CSG (Client Solutions Group) product line

  • Fluent in English language is a must

  • Ability to deliver soft skills training

  • Expert knowledge of Client End to End products

  • Experience teaching, coaching, and/or facilitating in a professional environment

  • Must have both the necessary technical knowledge and the real-world experience in the subject matter they are assigned to train

  • Demonstrated ability to apply adult education principals and theory

  • Training measurement, evaluation and facilitation skills

  • Excellent communication skills

Desirable Requirements

  • Ideally possess an Industry Certifications and client and/or Enterprise level (A+, Server+, Proven Professional)

  • Product knowledge of ISG products 14G/15G is desirable

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R186921

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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