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Bayan Lepas, Malaysia

Senior Analyst, Customer/Technical Training

Bukit Mertajam, Malaysia

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Senior Analyst, Customer/Technical Training

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Developer on our Technical Content team in Malaysia.


What you’ll achieve

As a Technical Content Developer, you will contribute to the development of training for Dell Technologies Services, their partners and customers. Courses in the curriculum will include both classroom (ILT and Online ILT) and self-paced (eLearning and Video ILT) training. Focused in developing expertise and skills in one or more disciplines of Dell Technologies Portfolio (End user computing devices, storage platforms, storage networking, server, networking, cloud, virtualization, business continuity, and/or emerging technologies) this individual will work within project teams to ensure that courses and assessments are technically accurate and relevant to the current field environment. In addition to developing both technology/product competence and training capabilities, this individual will need to be self-motivated and contribute in cross-functional, dynamic project environments.


You will:

  • Delivers, designs, authors or edits basic, intermediate and advanced e-learning, web- based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators

  • Proficient in content development in team environment

  • Developing content that are more engaging to the learners.

  • Experience in creating simulations

  • Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams

  • Excellent verbal and written communication skills

  • Good team and interpersonal skills

  • Working knowledge of Scrum and Agile process

  • Working knowledge of Content development, editing and publishing tools

  • Experience: 3+ years and Exposure to Instructional Design/Content Development is Mandatory


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Intermediate level of understanding of Instructional Design Concepts

  • Understanding of Adult Learning Theory and apply it to technical training

  • Develop timely and technically accurate training content

  • Business Need and Learning Need analysis skills

  • Stakeholder Engagement

  • Strategic Thinking and Agility

  • Teaming, Collaboration and Influencing skills

  • Education Qualification: BE/B. Tech (Computer Science, IT, ECE or EEE)

Desirable Requirements

  • Instructional Design and Content Development Skills

  • Good Writing and Communication Skills

  • Ability to interact with team members and stakeholders that are both internal and external

  • Experience with Articulate 360 would be a plus.


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R150352

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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