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2021 New Grads-Technical Support Engineer

Primary Location: Beijing, Hebei
Additional Location(s): Beijing, China

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As our Enterprise Technical Support Engineer, you will provide technical support to both customers and partners who are working to implement VMware vSphere and related products.


Responsibilities 

  • Respond to customer inquiries, primarily via email and telephone and remote session
  • Resolve any customer technical issues through diligent research, reproduction, and
  • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems 
  • Document all technical inquiries; develop and review content for knowledgebase 
  • Collaborate globally with other region support teams or engineering teams
  • Strong Linux or UNIX administration skills 
  • Familiarity with the installation and configuration of Linux or UNIX operating systems 
  • Understanding TCP/IP networking stack and hands-on
  • Good practical working ability with UNIX utilities, including editors and command shells 
  • Knowledge of X86 platform architecture
  • nowledge of Microsoft (Windows Server, Windows Desktop)
  • Excellent communication skills 
  • Strong in spoken and written English 
  • B.S. and above in Computer Science, Electrical Engineering, Math, or equivalent majors 

Highly Preferred Skills 

  • Hands on experience with VMware vSphere or VMware products 
  • Ability to program and debug Shell/Python administration scripts 
  • Experience with operation and administration of Windows Server 
  • Experience in administration of SAN environment 
  • Familiarity with HTTP/HTTPS protocols 
  • Knowledge of Kubernetes and Container technology
  • Technical Certifications (MCSE, CCNA, Linux Certifications etc.)

Category : Client Support
Subcategory: Product Support
Experience: New Graduate
Full Time/ Part Time: Full Time
Remote: No
Posted Date: 2020-08-28



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2012368
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