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Beijing, China

Service Delivery Engineer

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Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Engineer on our Professional Services team in Beijing to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:

  • Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balanceworkloads bringing customer tickets to full resolution . Identify incorrect process flows within the tracking system and influence change as Serve as a front-lineinterface to users
  • Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops andprinters .Possess knowledge on OS installation, configuration and MS office suite.Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android
  • Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internaland third party applications for client workstations. Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from thecommand prompt (ipconfig, tracert, etc.)
  •  Communicate highly technical information to both technical and nontechnical employees. Provide outstanding customer service and world class support in a large, fast paced, high pressure,corporate environment. May be asked to conduct training to other technicians or nontechnical employees
  • Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base.  Assists in coordinating with vendors for resolution of user’s issue


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Skilled in hardware, software and/or operating systems environment. Strong mentoring/Coaching skills
  •  Knowledge of appropriate networks, products and protocols
  • Troubleshooting skills
  •  Customer Service skill
  • MAC & Linux OS knowledge recommended but not mandatory


Desirable Requirements

  •  Typically requires 1+ years of related experience   


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 2021-12-31

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R150137

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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