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Remote - Belgium

Boomi Customer Success Advisor

Remote - France (Paris); Remote - Netherlands; Remote - United Kingdom (London-Thames Valley)

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Boomi Customer Success Advisor (Individual Contributor)

Boomi is one of the fastest growing SaaS companies in the world and part of Dell technologies. We are the recognized leader for the 7th year in a row in Enterprise iPaaS (integration platform as a service).

We are a disciplined agile organization and we combine a Silicon Valley culture, modern development approach, and infrastructure with the organizations’ core expertise and values. Our cloud-native platform and suite of tools drive software innovation for many of the world’s most admired brands, helping customers move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions.

Our methodology is about continuous improvement, in both development and innovation, and our culture is empowering. Our 1000+ employees worldwide subscribe to a culture of collaboration. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world integrates solutions. Learn more at .

We can’t wait for you to discover this for yourself as a Customer Success Advisor in our Customer Success team in EMEA.

Key Responsibilities

  • Manage and develop your portfolio of assigned customers account and ensure maximizing retention and identify opportunities for growth and accelerate adoption of the Boomi platform.

  • Manage the overall post-sales account success from onboarding, to initial adoption and future growth with the support of the Boomi teams like Sales, Product Management, Engineering, Professional Services and Support.
  • Execute on a data and milestone driven approach managing customer through the various stages lifecycle stages focusing on retention and driving growth.

  • Establish trustworthy customer relationships and engagement trough a combination of both personalized and digitized outreaches and help evolving the overall Customer Success Program.

  • Act as customer advocate by understanding customers needs and requirements and drive internal processes required to accelerate and remove barriers to adoption and growth.

  • Identify opportunities for expansion associated with their adoption of the Dell Boomi product portfolio and collaborate with internal stakeholders (Sales, Professional Services, Support and Product teams.)

Essential Requirements

  • 3+ years of relevant work experience as either Architect, Pre-Sales Engineer or Consult/Advisor role with (Technical) Account management focus or any customer advisory role.
  • Experience with commercial IT organization and teaming up with different customer stakeholders (on both operational/technical level as business decision makers/mid-senior management level).
  • Great at problem solving and ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences.
  • Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends.
  • Strong team player, data driven, and thrives in a multi-tasking environment who can quickly adjust priorities.
  • Energizing and motivated personality with a positive “can-do” attitude, and a desire to serve customers and create win-win partnerships.

Desirable Requirements

  • Experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
  • Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
  • Self-starter, flexible approach and entrepreneurial mindset
  • Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
  • Multi-Lingual (Dutch, French, Spanish, Italian, German or others)

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R163696

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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