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Penang, Malaysia

Project Program Management Analyst

Bangalore, India

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Project/Program Management Analyst

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.

Join us as a Project/Program Management Analyst on our Business Support team in [Penang, Malaysia] to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Project/Program Management Analyst, you will assist on various projects with defined deliverables, managing the scope, timeline, budget and quality through the duration of the project.
You will:
• Be responsible for a defined project activity
• Perform project analysis and support senior level Project Managers
• Use a variety of technologies in the support of project/program plans, milestones and deliverables, identifying and escalating issues for resolution as necessary
• Prepare and conduct presentations and communications
• Utilize relevant project management tools, systems and applications to support and drive process improvements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• Demonstrated attentiveness to quality and productivity
• Good communication skills and attention to detail
• Working knowledge of Microsoft Office products and ability to work in a team environment
• Capacity to work effectively with senior management

Desirable Requirements
• 1 to 2 years of related experience
• Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

This role would be a part of CFS (Customer & Financial Services) Organization, where the support is incumbent to work closely with Program Managers & outside/inside Sales teams supporting Global Customers in Customer Success Org, and deliver operational support and project management services based on the sales data for Dell’s customers across the globe.


  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.
  • Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application
  • Develop and deliver accurate reports within defined SLAs thresholds
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with users to define concepts and under direction of project managers


  • 3+ years of work experience supporting business operations
  • Advanced knowledge of MS Excel
  • Knowledge of SharePoint
  • Project management skills / experience
  • Knowledge of MS Outlook (managing mailboxes)
  • Patience and determination to do repetitive work with accuracy & high quality
  • High customer focus and proactive engagement with stakeholders
  • Should possess strong problem solving and researching skills
  • Should be able to work under pressure with minimum supervision
  • Should be a competent in analytical skills
  • Should possess good written & oral communication skills
  • Ability to prioritize workload
  • Good motivational & decision-making skills
  • Excellent interpersonal & presentation skills
  • Good team player

Job ID: R134954

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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