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Senior Engineer, Technical Support

Bangalore, India 12/04/2018
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Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for an Senior Engineer, Technical Support to join our remote technical assistance team in Bangalore

Company Description: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview: Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.   Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings. Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources.

Key Responsibilities:

  • Troubleshooting Data Domain File system issues over live session,
  • Log analysis (Support Bundle and Core dump),
  • Handling escalated Code reds,
  • Collaborating with other teams related to platform,
  • Recovering data from FS corruption issues,
  • Ability to work in shifts in a 24x7 setup.

Essential Requirements:

  • Linux, Networking, Backup software and technologies
  • VMWare certified professional.
  • Experience in NAS/ SAN storage with replication would be an added advantage
  • Solid knowledge on UNIX/Linux/Windows.
  • Backup software integration with most commonly used applications in industry (e.g. Backing up MS Exchange, SQL, Oracle, Lotus Notes, VMWare)
  • Good Knowledge on any backup/restore skills.
  • Understanding of Backup and recovery Concepts and troubleshooting.
  • Good Knowledge on any backup/restore skills.
  • Understanding of Backup and recovery Concepts and troubleshooting.
  • Basic Knowledge of Networking.
  • Knowledge on Device or Storage Boxes will also be beneficial.
  • A strong customer service focus
  • Experience working in a support organization dealing with enterprise customers

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Product-Services Engineering Graduates Job ID: R80939
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