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Bangalore, India

Senior Principal Engineer, Service Delivery (I9)

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Senior Principal Engineer, Service Delivery (I9)

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Principal Engineer on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

  • Administration and Troubleshooting of Windows 2003, 2008 and 2012 servers, DHCP, DNS, IIS, ISA, Antivirus.
  • Administer, install and troubleshoot VxRail and VCF environment hosting VDI solutions.
  • Implementation, administration of Active Directory and Group Policies. Follow defined operating procedures to ensure that clients, systems, and information are properly followed. Installation and Configuration of Domain Controllers.
  • Contribute towards innovation on product enhancement ideas and submission of white papers and Knowledge base articles
  • Influence the team members positively and supporting mentoring and cross-skill efforts
  • Actively participate in organizational activities and initiatives

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 12 to 15 years of relevant experience, 10+ years working directly with the implementation and administration of Microsoft Windows 2008/R2, 2012, 2016 server systems, both virtual and physical
  • Strong Knowledge  and working experience on the VxRail Management and vSAN administration.
  • Strong knowledge  and experience on VCF on VxRail, SDDC manager, VDI administration and Horizon view platform management
  • Understanding and experience on UAG, DEM and Connection servers
  • 6+ years’ experience with VMware ESXi, vCenter 6.x is strongly desired. This experience should include the planning, configuration and administration of host systems and virtual machines
  • 8+ years or more of IT Service Management, data center, server, virtualization technologies

Desirable Requirements

  • VMware Certified Professional (VCP) in virtualization , DC preferred
  • Microsoft Certified System Engineer 2003
  • Microsoft Certified IT Professional 2008, 2012, 2016
  • ITIL v3 Foundation preferred

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 01 Dec 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R150073

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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