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Bangalore, India

Senior Technician, Technical Support (SMAC)

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Job Title: Sr Technician Technical Support

Location: Bangalore

Competitive Salary

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

About Business Unit:

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs

Role Overview:

To be able to address technical queries/ issues reported by customer on Social Media Platforms

To be able display end to end ownership on interactions. Ensure all responses are handled displaying professionalism, customer centricity keeping Dell Brand in mind.

Sensitive to the impact actions/ responses have on Social Media Platforms.

Resolve customer-reported issues while working closely with other multi-functional teams

Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect

Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Key Responsibilities:

Good verbal & written English communication skills

Good understanding of Social Media & should have active Social Media presence across key social media channels – TW / FB etc.

Has a good understanding of computer fundamentals

Essential Requirements:

Familiarity with windows OS & user interface

First-rate customer focus, phone etiquette and work ethic

Must be a good team player, willing to collaborate and work with peers to achieve common business objectives

Adaptable – someone who can deal with ambiguous situations and embrace change

Ability to work under pressure with calmness and composure

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Technically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.

Ability to take on shift work, holidays, weekends, and on-call responsibilities

Willing to work in Night Shifts.

Bachelors Degree

Desirable Requirements:

Bachelor’s degree

Certifications – CompTIA A+/ N+

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here.

Job ID: R131704

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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