Skip to main content

Bangalore, India

Technical Support Engineer 2 (I6)

Apply Now

as rated by current and former employees

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our Product Services team in [Bangalore] to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.


You will:

  • Opening, updating and reporting on customer cases opened through VxRail ticketing system and Apply basic technical support skills to handle customer incidents and case resolution
  • Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
  • Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution and Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
  • Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc. and Validate technical information and issues early warnings and shares information as needed. 
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Exposure to Server Hardware troubleshooting is desired but not mandatory
  • Strong knowledge in VMware vSphere, vCenter and ESXi is mandatory
  • Must be having good knowledge on VMware features and functionality with 3-4 years of hand on experience
  • Strong understanding of VMware technical environments (hyper converged infrastructure & virtualization) along with Troubleshooting experience
  • vSAN knowledge is an added advantage
  • Experience in a technical and/or customer support setting is mandatory
  • Excellent business communication skills understand how to communicate to customers


Desirable Requirements
• Bachelor's degree with 2+ yrs of relevant experience
•Knowledge on Vsan is an added advantage



Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 20 April 2022


Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R176693

Request an Accomodation Apply Now

Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

Be The First To See New Opportunities

Join Our Talent Network

Sign up, stay connected and get opportunities that match your skills sent right to your inbox.

*Denotes required field

Interested InSelect a job category and/or location, then click "Add" for each saved search. Finally, click "Sign Up" to create your job alert.

  • Product Services, Bengaluru, Karnataka, IndiaRemove
  • Engineering, Bengaluru, Karnataka, IndiaRemove
  • Tech Support, Bengaluru, Karnataka, IndiaRemove
  • Services, Bengaluru, Karnataka, IndiaRemove
  • Software Engineer, Bengaluru, Karnataka, IndiaRemove
  • Systems Engineer, Bengaluru, Karnataka, IndiaRemove