Skip to main content

Bangalore, India

Technical Support Engineer - Server/Storage/Networking/Virtualization

Apply Now

as rated by current and former employees

Technical Support Engineer - Server/Storage/Networking/Virtualization

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyse it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer  on our Enterprise Technical Support team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve product and network problems of medium to high complexity. As part of this customer-facing role, you will work closely with our Engineering team and impact product development.

You will:

  • Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware).
  • Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers
  • Opening, updating and reporting on customer cases opened through VxRail ticketing system.
  • Drive operational excellence through quality closures and proper escalation of issues
  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect
  • Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bachelor’s Degree with 2-6 years of relevant experience required
  • Excellent business communication skills and understands how to communicate to customers
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements (Any of the below listed skills)

  • Technical Certification like CompTIA A+, CompTIA Server+  , CCNA, VCP, RHEL, MCSA Etc.

  • Installing and Configuring and operates Simple routed LAN & routed WAN Configuring ARP, VLAN 802.1Q, all flavors of STP, Link aggregation, MLAG/VPC, Stacking, Unicast, Multicast and Broadcast traffic analysis Replacing the network hardware in case of failures and up gradation
  • Knowledge on RAID concepts /Server basics and technology and completed the ESF L1 training.
  • Experience in NAS/ SAN /VNX/Celera/Isilon/ Net App/Unity/Elastic Cloud Storage/Amazon S3/Azure.
  • A strong understanding of VMware technical environments (storage & virtualization) and minimum 3-4 years technical experience in Storage and virtualization

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 15 Jan 2021

 Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R152818

Request an Accomodation Apply Now

Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

Be The First To See New Opportunities

Join Our Talent Network

Sign up, stay connected and get opportunities that match your skills sent right to your inbox.

*Denotes required field

Interested InSelect a job category and/or location, then click "Add" for each saved search. Finally, click "Sign Up" to create your job alert.

  • Product Services, Bengaluru, Karnataka, IndiaRemove
  • Engineering, Bengaluru, Karnataka, IndiaRemove
  • Tech Support, Bengaluru, Karnataka, IndiaRemove
  • Services, Bengaluru, Karnataka, IndiaRemove
  • Global Services, Bengaluru, Karnataka, IndiaRemove
  • Software Engineer, Bengaluru, Karnataka, IndiaRemove
  • Systems Engineer, Bengaluru, Karnataka, IndiaRemove