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Bangalore, India

Technical Support Engineer - VxRail

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Job Title :Vxrail Support Engineer
Location :Bangalore

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support engineer 2(Vxrail support) on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Opening, updating and reporting on customer cases opened through VxRail ticketing system and Apply basic technical support skills to handle customer incidents and case resolution
  • Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
  • Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution and Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
  • Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc. and Validate technical information and issues early warnings and shares information as needed. 

  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required

Essential Skills

  • Bachelor’s Degree with 3-4 years of relevant experience required
  • Strong understanding of VMware technical environments (hyper converged infrastructure & virtualization) and minimum 3-4 years technical experience in HCI and virtualization
  • vSAN knowledge is an added advantage
  • Experience in a technical and/or customer support setting is mandatory
  • Excellent business communication skills: understands how to communicate to customers

Desirable Requirements:

  • Knowledge on Vsan is an added advantage

Here’s our story; now tell us yours

Dell Technologies is a unique family of businesses building a brighter digital tomorrow. Our organization is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning by creating industry-leading products, infrastructure solutions and services. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID: R117049

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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