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EMEA MDF Marketing Operations Lead

Bratislava, Slovakia 11/25/2019
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EMEA MDF Marketing Operations Lead

Bratislava, Slovakia

Key Responsibilities

  • Act as Point of Contact around Vistex Tool: internally / externally to oversee tool development & address topics/issues around D2D operations
  • Process Management: workflow/approval path for each program/project/claim Process improvement projects to optimize process landscape around MDF..Provide & maintain training for Dell Technologies internal stakeholders. Internal and external documentation quarterly maintenance
  • Ensuring oversight: i) drive governance on guidelines & rules, ii) oversee escalations/deadlines, iii) manage open actions. Support Field teams: Engage with internal stakeholders on regular bases to ensure implementation, monitor progress & notify on open actions
  • External Engagement : support Partners to resolve queries around payments. Support finance controller on managing financial part of MDF program.Measuring impact: Set up & provide agreed KPIs / analytics (incl. market analyses, ROI, benchmarking, ad hoc / governance reporting), elaborate analyses and recommendations and present to Management. Support the set up & maintenance of Partner/Contact details, fund categories and allocate funds to right partners
  • Manage MDF support team. Coordinate / brief/monitor concierge service agency for customer engagement

Essential Requirements

  • Strong Customer service mindset
  • Excellent verbal & written communication skills in English (with both internal staff & partners)
  • Strong negotiation and influencing skills, has the ability to build confidence with cross-functional teams and stakeholders.
  • Experience and ability to coach team on achieving targets by focusing on processes and metrics
  • Executive level presentation capacity

Desirable Requirements

  • Strong Excel /analytical skills
  • Time management & project mgnt skills. Ability to multitasking. Details oriented

Salary starting from: 1900 EUR monthly gross


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

We are proud of the way we have embraced diversity at Dell and created an inclusive working environment. Read our Equal Employment Opportunity Policy.

Job Family: Marketing Job ID: R046330
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