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Enterprise Technical Specialist | German , Czech & Slovak Markets

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  • Bratislava, Slovakia
  • 05/04/2021
  • R098189

Overview

We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world. Every member of our team plays a critical role in bringing our purpose to life — through our work, passion and commitment to do the absolute best we can for our company, our customers and each other.

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Success Profile

What makes a successful Product Services team member?
Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Conceptual
  • Inventive
  • Problem Solver
  • Results-driven

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Responsibilities

Enterprise Technical Specialist | German , Czech & Slovak Markets

Bratislava, Slovakia

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Product Services team in Bratislava to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Provides first-level technical support on Dell supplied server and storage products. Identifies and resolves issues affecting customer server systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Engaging necessary support staff to resolve escalations in as short a timeframe as possible
  • Attends required technical training sessions and makes effective use of assigned lab time

    Take the first step towards your dream career
    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements

    • Fluent English, Slovak/Czech and German language
    • Thorough working knowledge of Server and Storage architecture/technology
    • Ability to analyse and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
    • Outstanding customer handling skills

    Desirable Requirements

    • In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines Excellent telephone skills

    Salary starting from: 1 700 EUR monthly gross, depending on relevant experience and language proficiency

    Here’s our story; now tell us yours

    Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
    What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
    We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
    You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

    Benefits

    • Private medical care,   
    • Sick days,   
    • Access into our Learning studio – more than 1,000 online trainings,   
    • Extra vacation, 
    • Private employee gym.

    To see the full list of benefits, click HERE.  

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

    #LIPriority

    Job Family: Global-Services Product-Services Job ID: R098189
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    Global Sales at Dell

    We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere so they can transform the way they work and live. Join our sales team and be a part of our story.

    Learn More About Global Sales

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    Learn what it's like to work in the Bratislava Office.

    Explore this location

    Key Benefits

    • Rewards & Development

      It's simple. We believe in rewarding our team members for a job well done, investing in their professional development and filling the majority of our open positions internally.

    • Health & Wellness

      As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle. These benefits are based on your location, so please ask your recruiter for more details.

    • Flexibility

      Dell’s Connected Workplace program offers new ways to work and enables eligible team members to choose the style that best fulfills their needs, both in their job and their personal life.

    • Other Benefits

      You may be eligible for other programs in your location including employee purchase program, paid time away from work, financial and savings programs and more. Talk to your recruiter for more details on what benefits programs are available in your location.

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    Life at Dell

    Discover life at Dell from our employees who are leading the way toward innovation and digital transformation.

    Come be a part of the talented, dedicated and motivated teams in the Dell family by applying today.

    Dell team smiling

    Culture

    Our culture is defined by our values and made real every day by how we work and lead. We know our culture is the foundation for all we’ve achieved, and for all the success ahead of us. Don't take it just from us – see what our employees say in our annual "Tell Dell" results.

    • 90% My leader cares about my well-being both professionally and personally.
    • 93% I am proud that I never have to worry about Dell Technologies showing up in a headline damaging our ethical reputation.
    • 90% My job means more to me than just a paycheck and benefits
    • 94% I believe flexible work arrangements (e.g., working remote, mobile, telework, etc.) at Dell Technologies contribute positively to our performance as a company.

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