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,Remote - Brazil (Sao Paulo)

Digital Services Analytics Senior Advisor

Remote - Brazil (All Other)

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Digital Services Analytics Senior Advisor (REMOTE)

Dell Technologies is driven by data. Our business is built on the understanding that data creates value and drives progress. So, we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.

Join us as a Senior Advisor on our Digital Services Analytics team in Brazil to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Sr Digital Services Analytics Advisor, you will be responsible for delivering analytical insights to provide actionable recommendations to influence Digital Services/Services IT product development and to optimize user experience by considering the speed, stability, and user behaviors of the website. You will work with data engineers, data scientists, architects, application product managers, software developers, UX designers, and business partners to build solutions to improve user experience and application performance.
You will:
• Lead cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders
• Develop, manage, and deliver on analytics roadmap for applications used by Dell customer support agents and/or service field agents, while always identifying new opportunities and prioritization recommendations
• Design strategic data science projects and break complex problems into smaller actionable tasks
• Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of applications used by Dell customer support agents and/or service field agents and to accelerate issue fixes
• Build AI/ML prototypes 


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• Relevant experience in data analytics, business analytics, or data science
• Strong analytics capabilities and excellent analytical problem-solving techniques with the ability to deal with large volumes of data and data cleaning
• Experience with SQL/Hadoop Hive, Kibana/Elasticsearch, Python or R, data visualization tools (Power BI or Tableau or D3.js), Microsoft Excel, and PowerPoint
• Excellent written and verbal communication skills, including the ability to convey analytic insights effectively to both IT and business leaders
• Demonstrated knowledge of project management, leadership/teamwork, and stakeholder/customer management skills
• Knowledge of AI/ML algorithms and concepts, statistics, and research methods 


Desirable Requirements
• Data Science, Data Analytics, Computer Science, or Engineering Degree from top schools is preferred
• Experience with web analytics tools, such as Adobe SiteCatalyst/Data Workbench or Google Analytics is preferred


Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 25 February 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R157821

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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