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Technical Support Engineer (End User Computing)

Broomfield, Colorado

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Responsibilities

  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Complete KB articles for all resolved issues.

Required Skills:

  • You have experience managing and troubleshooting Virtual Desktop environments (VMware Horizon preferred)
  • Ability to understand deep technical issues and translate them based on your audience
  • Experience troubleshooting and debugging enterprise level IT issues related to UEM and VDI Infrastructure:
    • Databases
      • Examples: Mongo DB, SQL Server, Postgres, Tempdb, max degrees of parallelism, trace flags, or other relevant experience
    • Application/Infrastructure issues
      • Examples: Web Application Firewalls, Proxies, High Availability/Load Balancing, Storage, or other relevant experience
    • Networking and routing issues
      • Examples: Routing, TCP/UDP, SSL/Certificates, HTTP, DNS, NAS, Virtual IP’s and Network Address Translation, packet captures, analysis of low-level network issues with an understanding of software accelerated networking devices, or other relevant experience
    • Directory Services and Authentication Methods
      • Examples: LDAP, Active Directory, VDS, SAML, Kerberos, RSA, Okta, SSL, or other relevant experience
    • IIS and related services including CAPI2, MSMQ, Application Pools, Group Policy, or other relevant experience
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware


Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-04-02



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2004991
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