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Technical Support Engineer

Broomfield, Colorado

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Engineers support over 250,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction and troubleshooting by utilizing system administration, networking and storage skills. Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with the Senior Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Responsibilities

  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products

Requirements

  • Experience with Advance PC Hardware Setup
  • Good understanding of Server PC Architecture.
  • Strong networking knowledge, including experience with OpenStack.
  • Experience resolving system crashes and hardware related issues.
  • Experience with trouble-shooting hardware related issues.
  • Excellent knowledge of Operating Systems including (Windows, Linux, Unix Solaris or FreeBSD, Novell Netware)
  • Experience in providing Linux/UNIX and Windows technical support to customers.
  • Experience Troubleshooting 3rd party application integration.
  • Experience Performance troubleshooting.
  • Minimum of 3+ years experience in software and hardware combined
  • Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS DOS), plus x86 platforms, devices, and networking
  • Basic understanding of TCP/IP networking stack
  • Experience in an enterprise LAN/WAN environment
  • Experience with Windows and Linux Networking
  • Experience with administering 802.1q
  • Experience trouble-shooting Firewall technology (Pix, CheckPoint)
  • Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
  • Experience working within an Enterprise IT Support environment.
  • Excellent interpersonal skills
  • Case/Customer Management skills
  • All shifts fall within standard hours of operation for the Broomfield center:  Monday – Friday 7am – 7 pm
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware

Highly Preferred Skills

  • Experience with ESX Server and/or Virtual Center and/or other VMware products
  • Experience with Cisco or Network hardware manufactured products
  • Experience with Server Hardware (Dell, HP, IBM, etc)
  • Experience with switch and routing protocols (CCNA)
  • Experience with scripting and programming (C, C++, Perl, Python and Intel Assembly)
  • Basic understanding of TCP/IP networking stack
  • Experience in an enterprise LAN/WAN environment
  • Experience with Windows and Linux Networking
  • Ability to look at and analyze network traces. (ethereal, wireshark, tcpdump)
  • Background in System Administration

Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-04-01



VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Job ID: R2003662
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