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Bucharest, Romania

Desktop Support Analyst (Rotating Shifts) - Secureworks - Bucharest, Romania

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as rated by current and former employees

Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. 

Role Responsibilities :

  • Provide first level support for internal tools and infrastructure related issues.

  • Respond to customer requests via ServiceNow ticketing application, emails, Microsoft Teams and phone calls.

  • Troubleshoot issues related to workstation support and O365.

  • Document technical support requests and follow-up until resolution.

  • Communicating with multiple teams and escalate urgent issues when required.

  • Providing technical support on-site or via remote-access systems.

  • 24/7 rotating shifts.

Essential Requirements:

  • 2+ years’ Service Desk or other relevant experience.

  • Strong written and oral communication skills in English.

  • Experience with troubleshooting multiple OS related issues (Windows and MacOS).

  • Microsoft technologies knowledge.

  • Hardware and software troubleshooting experience.

  • User/Group management in Active Directory.

  • Familiarity with networking systems and protocols.

  • Good problem-solving, analytical, and team-working skills.

  • An openness to learning new technologies.


  • ITIL basic knowledge

Here are more reasons to join our team!

Take a look at what we offer and feel free to reach out to us for more details!

  • Development programs and cybersecurity training/ certifications – because we grow together;  
  • Internal Career Progression Plan for top performers - we encourage you to follow internal opportunities;
  • Regular workshops – we are the largest community of cybersecurity experts and we enjoy sharing our best practices during our Communities of Practice and to our trainees;
  • Work from home policy – your time matters;
  • Medical and Dental subscription – flexible package and you can include your family members;  
  • Life Insurance;  
  • Annual Performance Bonus;
  • Meal tickets.

Why work with us?

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

Job ID: R205483

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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  • Information Technology, Bucharest, București, RomaniaRemove
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