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Bucharest, Romania

Product Support Manager - Secureworks - Bucharest, Romania

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Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. 

Role Overview

We are looking for someone passionate about providing software support through many channels of communication including email, phone, chat, forums, and social media. This role will be focused on supporting our recently launched Red Cloak Threat Detection and Response application and will work closely with customers, product management, and engineering to help our customers.

The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.

Key Responsibilities

  • minimum of 4 years in managing a product support team for a software product;

  • experience with managing teams with on site and remote components on two or more time zones / geographies;

  • experience with testing and QA activities;

  • experience with the software release life cycle;

  • Experience in building new flows and procedures involving; Engineering teams and shifting break and fix capabilities towards Prod support / dev ops area;

  • Experience coordinating workflow automation projects which removes manual repetitive work, reduces operational costs and increases outcomes ( use case automation );

  • develops metrics to demonstrate the efficiency of proposed and implemented automation;

  • experience in leading and coordinating dev projects in AWS / Azure;

  • previous experience / coordination of dev teams using Terraform, Python, Kubernetis, Java/Go;

Preferred Skills

  • Excellent organizational, written and oral communication skills
  • Understanding of scripting and debugging languages; Python, JavaScript, HTML and API's
  • BS in Computer Science, Software Engineering, Computer Engineering, or MIS
  • Experience working in the cybersecurity industry
  • CCNA, ITIL, OS Administration certifications

Here are more reasons to join our team!

Take a look at what we offer and feel free to reach out to us for more details!

  • Development programs and cybersecurity training/ certifications – because we grow together;  
  • Internal Career Progression Plan for top performers - we encourage you to follow internal opportunities;
  • Regular workshops – we are the largest community of cybersecurity experts and we enjoy sharing our best practices during our Communities of Practice and to our trainees;
  • Work from home policy – your time matters;
  • Medical and Dental subscription – flexible package and you can include your family members;  
  • Life Insurance;  
  • Annual Performance Bonus;
  • Meal tickets.

Why work with us?

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

Job ID: R146156

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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