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Bucharest, Romania

Technical Program Manager – Product and Application Security

Remote - Romania

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Technical Program Manager – Product and Application Security

Location:  Bucharest, Romania

Dell provides the technology that transforms the way we all work and live.  But we are more than a technology company — we are a people company.  We inspire, challenge and respect every one of our over 100,000 employees.  We also provide them with unparalleled growth and development opportunities.  We can’t wait for you to discover this for yourself as a Technical Program Manager on our Product and Application Security team.

The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business.  We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company.  With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career. 

Overview:

Dell is a worldwide provider of information technology services and business solutions to a broad range of clients. We seek men and women who share our values, thrive in a team environment, and recognize the importance of accountability; people who strive to exceed expectations to ensure our Clients' success.

We are currently seeking a Technical Program Manager to join the Dell Product and Application Security Team.  This is a hybrid position intended to manage customer security inquiries, communicating product security information as well as support the Security Champion Program.


Principal Duties and Responsibilities:

  • Supports Customer Engagement Programs to effectively track, manage and report on security-related issues
  • Provides supports to the security champion program and associated deliverables
  • Builds and manages robust relationships with key stakeholders and advocates for customers’  and security champion needs for the purpose of driving continuous improvement and delivering projects
  • Identifies opportunities and executes projects to the successful outcome; works with business leaders as sponsors and process owners to realize the goals of projects
  • Good project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting
  • Identifies, escalates and ensures resolution of issues impacting successful execution of programs
  • Drives consistency and standardization of defined process

Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
  • 8+ years of related experience, specifically in Customer Service Operations or interfacing with Customer-facing Groups, Security Operations, Incident Response as well as Community Engagement
  • A true passion for customers and customer success
  • Proven knowledge of customer service operations or/and service lifecycle process, tools and metrics
  • Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities)
  • Ability to prioritize projects, tasks, and deliverables and manage dynamic priorities
  • Ability to drive moderately complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities
  • Strong analytical, process management and reporting skills
  • Excellent written and verbal communication skills
  • Results-driven and accountability-minded

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Dell here.

Job ID: R145647

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Why Work Here

Global Benefits

  • Comprehensive Healthcare Programs

  • Award Winning Financial Wellness Tools and Resources

  • Generous Leave of Absence for New Parents and Caregivers

  • Industry Leading Wellness Platform

  • Employee Assistance Program

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