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Senior Manager, Product Operations Engineering

Primary Location: Bukit Mertajam, Malaysia


Additional Location(s):

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Lab Engineering Senior Manager

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

Join us to do the best work of your career and make a profound social impact as Lab Engineering Sr. Manager on our Configuration Services team in Bukit Mertajam, Malaysia.


What you’ll achieve

The Configuration Services lab operations team works with our engineering & product teams to deliver custom deployment solutions for our largest global customers.

As Lab Senior Manager, you will be responsible for daily management of the lab operations, implementation of the global transformation strategies and development of the team.

You will:

  • Deliver lab operational performance to goal (Cycle time, Quality, backlog, overdues, capacity etc.).

  • Ensure inventory integrity of a significant volume of high value product inventory.

  • Implement the global lab virtualization strategy.

  • Develop the skills, talents and procedures of the team to support the transformation strategy.

  • Migrate existing manual processes to integrated end to end automated workflows.


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 9+ years experience in technology product design, development, engineering & manufacturing production industries.

  • 3-5 years leadership experience in an operations management role, demonstrated experience in driving continuous process improvement, 5S, lean manufacturing etc.

  • 3-5 years in a formal people management role, demonstrated experience developing teams to deliver breakthrough performance.

  • 3+ Years experience in transformation leadership role

  • 1+ Year experience managing high value inventory, clear understanding of Inventory control principles, standards and expectations.


Desirable Requirements

  • Bachelors degree in Computer science / information technology / manufacturing technology or equivalent with 8+ years’ experience.

  • Formal education in transformation leadership

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R096331
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